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#437357 Algorithms Workers Can’t See Are ...
“I’m sorry, Dave. I’m afraid I can’t do that.” HAL’s cold, if polite, refusal to open the pod bay doors in 2001: A Space Odyssey has become a defining warning about putting too much trust in artificial intelligence, particularly if you work in space.
In the movies, when a machine decides to be the boss (or humans let it) things go wrong. Yet despite myriad dystopian warnings, control by machines is fast becoming our reality.
Algorithms—sets of instructions to solve a problem or complete a task—now drive everything from browser search results to better medical care.
They are helping design buildings. They are speeding up trading on financial markets, making and losing fortunes in micro-seconds. They are calculating the most efficient routes for delivery drivers.
In the workplace, self-learning algorithmic computer systems are being introduced by companies to assist in areas such as hiring, setting tasks, measuring productivity, evaluating performance, and even terminating employment: “I’m sorry, Dave. I’m afraid you are being made redundant.”
Giving self‐learning algorithms the responsibility to make and execute decisions affecting workers is called “algorithmic management.” It carries a host of risks in depersonalizing management systems and entrenching pre-existing biases.
At an even deeper level, perhaps, algorithmic management entrenches a power imbalance between management and worker. Algorithms are closely guarded secrets. Their decision-making processes are hidden. It’s a black-box: perhaps you have some understanding of the data that went in, and you see the result that comes out, but you have no idea of what goes on in between.
Algorithms at Work
Here are a few examples of algorithms already at work.
At Amazon’s fulfillment center in south-east Melbourne, they set the pace for “pickers,” who have timers on their scanners showing how long they have to find the next item. As soon as they scan that item, the timer resets for the next. All at a “not quite walking, not quite running” speed.
Or how about AI determining your success in a job interview? More than 700 companies have trialed such technology. US developer HireVue says its software speeds up the hiring process by 90 percent by having applicants answer identical questions and then scoring them according to language, tone, and facial expressions.
Granted, human assessments during job interviews are notoriously flawed. Algorithms,however, can also be biased. The classic example is the COMPAS software used by US judges, probation, and parole officers to rate a person’s risk of re-offending. In 2016 a ProPublica investigation showed the algorithm was heavily discriminatory, incorrectly classifying black subjects as higher risk 45 percent of the time, compared with 23 percent for white subjects.
How Gig Workers Cope
Algorithms do what their code tells them to do. The problem is this code is rarely available. This makes them difficult to scrutinize, or even understand.
Nowhere is this more evident than in the gig economy. Uber, Lyft, Deliveroo, and other platforms could not exist without algorithms allocating, monitoring, evaluating, and rewarding work.
Over the past year Uber Eats’ bicycle couriers and drivers, for instance, have blamed unexplained changes to the algorithm for slashing their jobs, and incomes.
Rider’s can’t be 100 percent sure it was all down to the algorithm. But that’s part of the problem. The fact those who depend on the algorithm don’t know one way or the other has a powerful influence on them.
This is a key result from our interviews with 58 food-delivery couriers. Most knew their jobs were allocated by an algorithm (via an app). They knew the app collected data. What they didn’t know was how data was used to award them work.
In response, they developed a range of strategies (or guessed how) to “win” more jobs, such as accepting gigs as quickly as possible and waiting in “magic” locations. Ironically, these attempts to please the algorithm often meant losing the very flexibility that was one of the attractions of gig work.
The information asymmetry created by algorithmic management has two profound effects. First, it threatens to entrench systemic biases, the type of discrimination hidden within the COMPAS algorithm for years. Second, it compounds the power imbalance between management and worker.
Our data also confirmed others’ findings that it is almost impossible to complain about the decisions of the algorithm. Workers often do not know the exact basis of those decisions, and there’s no one to complain to anyway. When Uber Eats bicycle couriers asked for reasons about their plummeting income, for example, responses from the company advised them “we have no manual control over how many deliveries you receive.”
Broader Lessons
When algorithmic management operates as a “black box” one of the consequences is that it is can become an indirect control mechanism. Thus far under-appreciated by Australian regulators, this control mechanism has enabled platforms to mobilize a reliable and scalable workforce while avoiding employer responsibilities.
“The absence of concrete evidence about how the algorithms operate”, the Victorian government’s inquiry into the “on-demand” workforce notes in its report, “makes it hard for a driver or rider to complain if they feel disadvantaged by one.”
The report, published in June, also found it is “hard to confirm if concern over algorithm transparency is real.”
But it is precisely the fact it is hard to confirm that’s the problem. How can we start to even identify, let alone resolve, issues like algorithmic management?
Fair conduct standards to ensure transparency and accountability are a start. One example is the Fair Work initiative, led by the Oxford Internet Institute. The initiative is bringing together researchers with platforms, workers, unions, and regulators to develop global principles for work in the platform economy. This includes “fair management,” which focuses on how transparent the results and outcomes of algorithms are for workers.
Understandings about impact of algorithms on all forms of work is still in its infancy. It demands greater scrutiny and research. Without human oversight based on agreed principles we risk inviting HAL into our workplaces.
This article is republished from The Conversation under a Creative Commons license. Read the original article.
Image Credit: PickPik Continue reading
Posted in Human Robots
#436114 Video Friday: Transferring Human Motion ...
Video Friday is your weekly selection of awesome robotics videos, collected by your Automaton bloggers. We’ll also be posting a weekly calendar of upcoming robotics events for the next few months; here’s what we have so far (send us your events!):
ARSO 2019 – October 31-1, 2019 – Beijing, China
ROSCon 2019 – October 31-1, 2019 – Macau
IROS 2019 – November 4-8, 2019 – Macau
Let us know if you have suggestions for next week, and enjoy today’s videos.
We are very sad to say that MIT professor emeritus Woodie Flowers has passed away. Flowers will be remembered for (among many other things, like co-founding FIRST) the MIT 2.007 course that he began teaching in the mid-1970s, famous for its student competitions.
These competitions got a bunch of well-deserved publicity over the years; here’s one from 1985:
And the 2.007 competitions are still going strong—this year’s theme was Moonshot, and you can watch a replay of the event here.
[ MIT ]
Looks like Aibo is getting wireless integration with Hitachi appliances, which turns out to be pretty cute:
What is this magical box where you push a button and 60 seconds later fluffy pancakes come out?!
[ Aibo ]
LiftTiles are a “modular and reconfigurable room-scale shape display” that can turn your floor and walls into on-demand structures.
[ LiftTiles ]
Ben Katz, a grad student in MIT’s Biomimetics Robotics Lab, has been working on these beautiful desktop-sized Furuta pendulums:
That’s a crowdfunding project I’d pay way too much for.
[ Ben Katz ]
A clever bit of cable manipulation from MIT, using GelSight tactile sensors.
[ Paper ]
A useful display of industrial autonomy on ANYmal from the Oxford Robotics Group.
This video is of a demonstration for the ORCA Robotics Hub showing the ANYbotics ANYmal robot carrying out industrial inspection using autonomy software from Oxford Robotics Institute.
[ ORCA Hub ] via [ DRS ]
Thanks Maurice!
Meet Katie Hamilton, a software engineer at NASA’s Ames Research Center, who got into robotics because she wanted to help people with daily life. Katie writes code for robots, like Astrobee, who are assisting astronauts with routine tasks on the International Space Station.
[ NASA Astrobee ]
Transferring human motion to a mobile robotic manipulator and ensuring safe physical human-robot interaction are crucial steps towards automating complex manipulation tasks in human-shared environments. In this work we present a robot whole-body teleoperation framework for human motion transfer. We validate our approach through several experiments using the TIAGo robot, showing this could be an easy way for a non-expert to teach a rough manipulation skill to an assistive robot.
[ Paper ]
This is pretty cool looking for an autonomous boat, but we’ll see if they can build a real one by 2020 since at the moment it’s just an average rendering.
[ ProMare ]
I had no idea that asparagus grows like this. But, sure does make it easy for a robot to harvest.
[ Inaho ]
Skip to 2:30 in this Pepper unboxing video to hear the noise it makes when tickled.
[ HIT Lab NZ ]
In this interview, Jean Paul Laumond discusses his movement from mathematics to robotics and his career contributions to the field, especially in regards to motion planning and anthropomorphic motion. Describing his involvement at CNRS and in other robotics projects, such as HILARE, he comments on the distinction in perception between the robotics approach and a mathematics one.
[ IEEE RAS History ]
Here’s a couple of videos from the CMU Robotics Institute archives, showing some of the work that took place over the last few decades.
[ CMU RI ]
In this episode of the Artificial Intelligence Podcast, Lex Fridman speaks with David Ferrucci from IBM about Watson and (you guessed it) artificial intelligence.
David Ferrucci led the team that built Watson, the IBM question-answering system that beat the top humans in the world at the game of Jeopardy. He is also the Founder, CEO, and Chief Scientist of Elemental Cognition, a company working engineer AI systems that understand the world the way people do. This conversation is part of the Artificial Intelligence podcast.
[ AI Podcast ]
This week’s CMU RI Seminar is by Pieter Abbeel from UC Berkeley, on “Deep Learning for Robotics.”
Programming robots remains notoriously difficult. Equipping robots with the ability to learn would by-pass the need for what otherwise often ends up being time-consuming task specific programming. This talk will describe recent progress in deep reinforcement learning (robots learning through their own trial and error), in apprenticeship learning (robots learning from observing people), and in meta-learning for action (robots learning to learn). This work has led to new robotic capabilities in manipulation, locomotion, and flight, with the same approach underlying advances in each of these domains.
[ CMU RI ] Continue reading
Posted in Human Robots