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#436252 After AI, Fashion and Shopping Will ...

AI and broadband are eating retail for breakfast. In the first half of 2019, we’ve seen 19 retailer bankruptcies. And the retail apocalypse is only accelerating.

What’s coming next is astounding. Why drive when you can speak? Revenue from products purchased via voice commands is expected to quadruple from today’s US$2 billion to US$8 billion by 2023.

Virtual reality, augmented reality, and 3D printing are converging with artificial intelligence, drones, and 5G to transform shopping on every dimension. And as a result, shopping is becoming dematerialized, demonetized, democratized, and delocalized… a top-to-bottom transformation of the retail world.

Welcome to Part 1 of our series on the future of retail, a deep-dive into AI and its far-reaching implications.

Let’s dive in.

A Day in the Life of 2029
Welcome to April 21, 2029, a sunny day in Dallas. You’ve got a fundraising luncheon tomorrow, but nothing to wear. The last thing you want to do is spend the day at the mall.

No sweat. Your body image data is still current, as you were scanned only a week ago. Put on your VR headset and have a conversation with your AI. “It’s time to buy a dress for tomorrow’s event” is all you have to say. In a moment, you’re teleported to a virtual clothing store. Zero travel time. No freeway traffic, parking hassles, or angry hordes wielding baby strollers.

Instead, you’ve entered your own personal clothing store. Everything is in your exact size…. And I mean everything. The store has access to nearly every designer and style on the planet. Ask your AI to show you what’s hot in Shanghai, and presto—instant fashion show. Every model strutting down the runway looks exactly like you, only dressed in Shanghai’s latest.

When you’re done selecting an outfit, your AI pays the bill. And as your new clothes are being 3D printed at a warehouse—before speeding your way via drone delivery—a digital version has been added to your personal inventory for use at future virtual events.

The cost? Thanks to an era of no middlemen, less than half of what you pay in stores today. Yet this future is not all that far off…

Digital Assistants
Let’s begin with the basics: the act of turning desire into purchase.

Most of us navigate shopping malls or online marketplaces alone, hoping to stumble across the right item and fit. But if you’re lucky enough to employ a personal assistant, you have the luxury of describing what you want to someone who knows you well enough to buy that exact right thing most of the time.

For most of us who don’t, enter the digital assistant.

Right now, the four horsemen of the retail apocalypse are waging war for our wallets. Amazon’s Alexa, Google’s Now, Apple’s Siri, and Alibaba’s Tmall Genie are going head-to-head in a battle to become the platform du jour for voice-activated, AI-assisted commerce.

For baby boomers who grew up watching Captain Kirk talk to the Enterprise’s computer on Star Trek, digital assistants seem a little like science fiction. But for millennials, it’s just the next logical step in a world that is auto-magical.

And as those millennials enter their consumer prime, revenue from products purchased via voice-driven commands is projected to leap from today’s US$2 billion to US$8 billion by 2023.

We are already seeing a major change in purchasing habits. On average, consumers using Amazon Echo spent more than standard Amazon Prime customers: US$1,700 versus US$1,300.

And as far as an AI fashion advisor goes, those too are here, courtesy of both Alibaba and Amazon. During its annual Singles’ Day (November 11) shopping festival, Alibaba’s FashionAI concept store uses deep learning to make suggestions based on advice from human fashion experts and store inventory, driving a significant portion of the day’s US$25 billion in sales.

Similarly, Amazon’s shopping algorithm makes personalized clothing recommendations based on user preferences and social media behavior.

Customer Service
But AI is disrupting more than just personalized fashion and e-commerce. Its next big break will take place in the customer service arena.

According to a recent Zendesk study, good customer service increases the possibility of a purchase by 42 percent, while bad customer service translates into a 52 percent chance of losing that sale forever. This means more than half of us will stop shopping at a store due to a single disappointing customer service interaction. These are significant financial stakes. They’re also problems perfectly suited for an AI solution.

During the 2018 Google I/O conference, CEO Sundar Pichai demoed the Google Duplex, their next generation digital assistant. Pichai played the audience a series of pre-recorded phone calls made by Google Duplex. The first call made a reservation at a restaurant, the second one booked a haircut appointment, amusing the audience with a long “hmmm” mid-call.

In neither case did the person on the other end of the phone have any idea they were talking to an AI. The system’s success speaks to how seamlessly AI can blend into our retail lives and how convenient it will continue to make them. The same technology Pichai demonstrated that can make phone calls for consumers can also answer phones for retailers—a development that’s unfolding in two different ways:

(1) Customer service coaches: First, for organizations interested in keeping humans involved, there’s Beyond Verbal, a Tel Aviv-based startup that has built an AI customer service coach. Simply by analyzing customer voice intonation, the system can tell whether the person on the phone is about to blow a gasket, is genuinely excited, or anything in between.

Based on research of over 70,000 subjects in more than 30 languages, Beyond Verbal’s app can detect 400 different markers of human moods, attitudes, and personality traits. Already it’s been integrated in call centers to help human sales agents understand and react to customer emotions, making those calls more pleasant, and also more profitable.

For example, by analyzing word choice and vocal style, Beyond Verbal’s system can tell what kind of shopper the person on the line actually is. If they’re an early adopter, the AI alerts the sales agent to offer them the latest and greatest. If they’re more conservative, it suggests items more tried-and-true.

(2) Replacing customer service agents: Second, companies like New Zealand’s Soul Machines are working to replace human customer service agents altogether. Powered by IBM’s Watson, Soul Machines builds lifelike customer service avatars designed for empathy, making them one of many helping to pioneer the field of emotionally intelligent computing.

With their technology, 40 percent of all customer service interactions are now resolved with a high degree of satisfaction, no human intervention needed. And because the system is built using neural nets, it’s continuously learning from every interaction—meaning that percentage will continue to improve.

The number of these interactions continues to grow as well. Software manufacturer Autodesk now includes a Soul Machine avatar named AVA (Autodesk Virtual Assistant) in all of its new offerings. She lives in a small window on the screen, ready to soothe tempers, troubleshoot problems, and forever banish those long tech support hold times.

For Daimler Financial Services, Soul Machines built an avatar named Sarah, who helps customers with arguably three of modernity’s most annoying tasks: financing, leasing, and insuring a car.

This isn’t just about AI—it’s about AI converging with additional exponentials. Add networks and sensors to the story and it raises the scale of disruption, upping the FQ—the frictionless quotient—in our frictionless shopping adventure.

Final Thoughts
AI makes retail cheaper, faster, and more efficient, touching everything from customer service to product delivery. It also redefines the shopping experience, making it frictionless and—once we allow AI to make purchases for us—ultimately invisible.

Prepare for a future in which shopping is dematerialized, demonetized, democratized, and delocalized—otherwise known as “the end of malls.”

Of course, if you wait a few more years, you’ll be able to take an autonomous flying taxi to Westfield’s Destination 2028—so perhaps today’s converging exponentials are not so much spelling the end of malls but rather the beginning of an experience economy far smarter, more immersive, and whimsically imaginative than today’s shopping centers.

Either way, it’s a top-to-bottom transformation of the retail world.

Over the coming blog series, we will continue our discussion of the future of retail. Stay tuned to learn new implications for your business and how to future-proof your company in an age of smart, ultra-efficient, experiential retail.

Want a copy of my next book? If you’ve enjoyed this blogified snippet of The Future is Faster Than You Think, sign up here to be eligible for an early copy and access up to $800 worth of pre-launch giveaways!

Join Me
(1) A360 Executive Mastermind: If you’re an exponentially and abundance-minded entrepreneur who would like coaching directly from me, consider joining my Abundance 360 Mastermind, a highly selective community of 360 CEOs and entrepreneurs who I coach for 3 days every January in Beverly Hills, Ca. Through A360, I provide my members with context and clarity about how converging exponential technologies will transform every industry. I’m committed to running A360 for the course of an ongoing 25-year journey as a “countdown to the Singularity.”

If you’d like to learn more and consider joining our 2020 membership, apply here.

(2) Abundance-Digital Online Community: I’ve also created a Digital/Online community of bold, abundance-minded entrepreneurs called Abundance-Digital. Abundance-Digital is Singularity University’s ‘onramp’ for exponential entrepreneurs — those who want to get involved and play at a higher level. Click here to learn more.

(Both A360 and Abundance-Digital are part of Singularity University — your participation opens you to a global community.)

This article originally appeared on diamandis.com. Read the original article here.

Image Credit: Image by Pexels from Pixabay Continue reading

Posted in Human Robots

#436209 Video Friday: Robotic Endoscope Travels ...

Video Friday is your weekly selection of awesome robotics videos, collected by your Automaton bloggers. We’ll also be posting a weekly calendar of upcoming robotics events for the next few months; here's what we have so far (send us your events!):

DARPA SubT Urban Circuit – February 18-27, 2020 – Olympia, WA, USA
Let us know if you have suggestions for next week, and enjoy today's videos.

Kuka has just announced the results of its annual Innovation Award. From an initial batch of 30 applicants, five teams reached the finals (we were part of the judging committee). The five finalists worked for nearly a year on their applications, which they demonstrated this week at the Medica trade show in Düsseldorf, Germany. And the winner of the €20,000 prize is…Team RoboFORCE, led by the STORM Lab in the U.K., which developed a “robotic magnetic flexible endoscope for painless colorectal cancer screening, surveillance, and intervention.”

The system could improve colonoscopy procedures by reducing pain and discomfort as well as other risks such as bleeding and perforation, according to the STORM Lab researchers. It uses a magnetic field to control the endoscope, pulling rather than pushing it through the colon.

The other four finalists also presented some really interesting applications—you can see their videos below.

“Because we were so please with the high quality of the submissions, we will have next year’s finals again at the Medica fair, and the challenge will be named ‘Medical Robotics’,” says Rainer Bischoff, vice president for corporate research at Kuka. He adds that the selected teams will again use Kuka’s LBR Med robot arm, which is “already certified for integration into medical products and makes it particularly easy for startups to use a robot as the main component for a particular solution.”

Applications are now open for Kuka’s Innovation Award 2020. You can find more information on how to enter here. The deadline is 5 January 2020.

[ Kuka ]

Oh good, Aibo needs to be fed now.

You know what comes next, right?

[ Aibo ]

Your cat needs this robot.

It's about $200 on Kickstarter.

[ Kickstarter ]

Enjoy this tour of the Skydio offices courtesy Skydio 2, which runs into not even one single thing.

If any Skydio employees had important piles of papers on their desks, well, they don’t anymore.

[ Skydio ]

Artificial intelligence is everywhere nowadays, but what exactly does it mean? We asked a group MIT computer science grad students and post-docs how they personally define AI.

“When most people say AI, they actually mean machine learning, which is just pattern recognition.” Yup.

[ MIT ]

Using event-based cameras, this drone control system can track attitude at 1600 degrees per second (!).

[ UZH ]

Introduced at CES 2018, Walker is an intelligent humanoid service robot from UBTECH Robotics. Below are the latest features and technologies used during our latest round of development to make Walker even better.

[ Ubtech ]

Introducing the Alpha Prime by #VelodyneLidar, the most advanced lidar sensor on the market! Alpha Prime delivers an unrivaled combination of field-of-view, range, high-resolution, clarity and operational performance.

Performance looks good, but don’t expect it to be cheap.

[ Velodyne ]

Ghost Robotics’ Spirit 40 will start shipping to researchers in January of next year.

[ Ghost Robotics ]

Unitree is about to ship the first batch of their AlienGo quadrupeds as well:

[ Unitree ]

Mechanical engineering’s Sarah Bergbreiter discusses her work on micro robotics, how they draw inspiration from insects and animals, and how tiny robots can help humans in a variety of fields.

[ CMU ]

Learning contact-rich, robotic manipulation skills is a challenging problem due to the high-dimensionality of the state and action space as well as uncertainty from noisy sensors and inaccurate motor control. To combat these factors and achieve more robust manipulation, humans actively exploit contact constraints in the environment. By adopting a similar strategy, robots can also achieve more robust manipulation. In this paper, we enable a robot to autonomously modify its environment and thereby discover how to ease manipulation skill learning. Specifically, we provide the robot with fixtures that it can freely place within the environment. These fixtures provide hard constraints that limit the outcome of robot actions. Thereby, they funnel uncertainty from perception and motor control and scaffold manipulation skill learning.

[ Stanford ]

Since 2016, Verity's drones have completed more than 200,000 flights around the world. Completely autonomous, client-operated and designed for live events, Verity is making the magic real by turning drones into flying lights, characters, and props.

[ Verity ]

To monitor and stop the spread of wildfires, University of Michigan engineers developed UAVs that could find, map and report fires. One day UAVs like this could work with disaster response units, firefighters and other emergency teams to provide real-time accurate information to reduce damage and save lives. For their research, the University of Michigan graduate students won first place at a competition for using a swarm of UAVs to successfully map and report simulated wildfires.

[ University of Michigan ]

Here’s an important issue that I haven’t heard talked about all that much: How first responders should interact with self-driving cars.

“To put the car in manual mode, you must call Waymo.” Huh.

[ Waymo ]

Here’s what Gitai has been up to recently, from a Humanoids 2019 workshop talk.

[ Gitai ]

The latest CMU RI seminar comes from Girish Chowdhary at the University of Illinois at Urbana-Champaign on “Autonomous and Intelligent Robots in Unstructured Field Environments.”

What if a team of collaborative autonomous robots grew your food for you? In this talk, I will discuss some key advances in robotics, machine learning, and autonomy that will one day enable teams of small robots to grow food for you in your backyard in a fundamentally more sustainable way than modern mega-farms! Teams of small aerial and ground robots could be a potential solution to many of the serious problems that modern agriculture is facing. However, fully autonomous robots that operate without supervision for weeks, months, or entire growing season are not yet practical. I will discuss my group’s theoretical and practical work towards the underlying challenging problems in robotic systems, autonomy, sensing, and learning. I will begin with our lightweight, compact, and autonomous field robot TerraSentia and the recent successes of this type of undercanopy robots for high-throughput phenotyping with deep learning-based machine vision. I will also discuss how to make a team of autonomous robots learn to coordinate to weed large agricultural farms under partial observability. These direct applications will help me make the case for the type of reinforcement learning and adaptive control that are necessary to usher in the next generation of autonomous field robots that learn to solve complex problems in harsh, changing, and dynamic environments. I will then end with an overview of our new MURI, in which we are working towards developing AI and control that leverages neurodynamics inspired by the Octopus brain.

[ CMU RI ] Continue reading

Posted in Human Robots

#436202 Trump CTO Addresses AI, Facial ...

Michael Kratsios, the Chief Technology Officer of the United States, took the stage at Stanford University last week to field questions from Stanford’s Eileen Donahoe and attendees at the 2019 Fall Conference of the Institute for Human-Centered Artificial Intelligence (HAI).

Kratsios, the fourth to hold the U.S. CTO position since its creation by President Barack Obama in 2009, was confirmed in August as President Donald Trump’s first CTO. Before joining the Trump administration, he was chief of staff at investment firm Thiel Capital and chief financial officer of hedge fund Clarium Capital. Donahoe is Executive Director of Stanford’s Global Digital Policy Incubator and served as the first U.S. Ambassador to the United Nations Human Rights Council during the Obama Administration.

The conversation jumped around, hitting on both accomplishments and controversies. Kratsios touted the administration’s success in fixing policy around the use of drones, its memorandum on STEM education, and an increase in funding for basic research in AI—though the magnitude of that increase wasn’t specified. He pointed out that the Trump administration’s AI policy has been a continuation of the policies of the Obama administration, and will continue to build on that foundation. As proof of this, he pointed to Trump’s signing of the American AI Initiative earlier this year. That executive order, Kratsios said, was intended to bring various government agencies together to coordinate their AI efforts and to push the idea that AI is a tool for the American worker. The AI Initiative, he noted, also took into consideration that AI will cause job displacement, and asked private companies to pledge to retrain workers.

The administration, he said, is also looking to remove barriers to AI innovation. In service of that goal, the government will, in the next month or so, release a regulatory guidance memo instructing government agencies about “how they should think about AI technologies,” said Kratsios.

U.S. vs China in AI

A few of the exchanges between Kratsios and Donahoe hit on current hot topics, starting with the tension between the U.S. and China.

Donahoe:

“You talk a lot about unique U.S. ecosystem. In which aspect of AI is the U.S. dominant, and where is China challenging us in dominance?

Kratsios:

“They are challenging us on machine vision. They have more data to work with, given that they have surveillance data.”

Donahoe:

“To what extent would you say the quantity of data collected and available will be a determining factor in AI dominance?”

Kratsios:

“It makes a big difference in the short term. But we do research on how we get over these data humps. There is a future where you don’t need as much data, a lot of federal grants are going to [research in] how you can train models using less data.”

Donahoe turned the conversation to a different tension—that between innovation and values.

Donahoe:

“A lot of conversation yesterday was about the tension between innovation and values, and how do you hold those things together and lead in both realms.”

Kratsios:

“We recognized that the U.S. hadn’t signed on to principles around developing AI. In May, we signed [the Organization for Economic Cooperation and Development Principles on Artificial Intelligence], coming together with other Western democracies to say that these are values that we hold dear.

[Meanwhile,] we have adversaries around the world using AI to surveil people, to suppress human rights. That is why American leadership is so critical: We want to come out with the next great product. And we want our values to underpin the use cases.”

A member of the audience pushed further:

“Maintaining U.S. leadership in AI might have costs in terms of individuals and society. What costs should individuals and society bear to maintain leadership?”

Kratsios:

“I don’t view the world that way. Our companies big and small do not hesitate to talk about the values that underpin their technology. [That is] markedly different from the way our adversaries think. The alternatives are so dire [that we] need to push efforts to bake the values that we hold dear into this technology.”

Facial recognition

And then the conversation turned to the use of AI for facial recognition, an application which (at least for police and other government agencies) was recently banned in San Francisco.

Donahoe:

“Some private sector companies have called for government regulation of facial recognition, and there already are some instances of local governments regulating it. Do you expect federal regulation of facial recognition anytime soon? If not, what ought the parameters be?”

Kratsios:

“A patchwork of regulation of technology is not beneficial for the country. We want to avoid that. Facial recognition has important roles—for example, finding lost or displaced children. There are use cases, but they need to be underpinned by values.”

A member of the audience followed up on that topic, referring to some data presented earlier at the HAI conference on bias in AI:

“Frequently the example of finding missing children is given as the example of why we should not restrict use of facial recognition. But we saw Joy Buolamwini’s presentation on bias in data. I would like to hear your thoughts about how government thinks we should use facial recognition, knowing about this bias.”

Kratsios:

“Fairness, accountability, and robustness are things we want to bake into any technology—not just facial recognition—as we build rules governing use cases.”

Immigration and innovation

A member of the audience brought up the issue of immigration:

“One major pillar of innovation is immigration, does your office advocate for it?”

Kratsios:

“Our office pushes for best and brightest people from around the world to come to work here and study here. There are a few efforts we have made to move towards a more merit-based immigration system, without congressional action. [For example, in] the H1-B visa system, you go through two lotteries. We switched the order of them in order to get more people with advanced degrees through.”

The government’s tech infrastructure

Donahoe brought the conversation around to the tech infrastructure of the government itself:

“We talk about the shiny object, AI, but the 80 percent is the unsexy stuff, at federal and state levels. We don’t have a modern digital infrastructure to enable all the services—like a research cloud. How do we create this digital infrastructure?”

Kratsios:

“I couldn’t agree more; the least partisan issue in Washington is about modernizing IT infrastructure. We spend like $85 billion a year on IT at the federal level, we can certainly do a better job of using those dollars.” Continue reading

Posted in Human Robots

#436188 The Blogger Behind “AI ...

Sure, artificial intelligence is transforming the world’s societies and economies—but can an AI come up with plausible ideas for a Halloween costume?

Janelle Shane has been asking such probing questions since she started her AI Weirdness blog in 2016. She specializes in training neural networks (which underpin most of today’s machine learning techniques) on quirky data sets such as compilations of knitting instructions, ice cream flavors, and names of paint colors. Then she asks the neural net to generate its own contributions to these categories—and hilarity ensues. AI is not likely to disrupt the paint industry with names like “Ronching Blue,” “Dorkwood,” and “Turdly.”

Shane’s antics have a serious purpose. She aims to illustrate the serious limitations of today’s AI, and to counteract the prevailing narrative that describes AI as well on its way to superintelligence and complete human domination. “The danger of AI is not that it’s too smart,” Shane writes in her new book, “but that it’s not smart enough.”

The book, which came out on Tuesday, is called You Look Like a Thing and I Love You. It takes its odd title from a list of AI-generated pick-up lines, all of which would at least get a person’s attention if shouted, preferably by a robot, in a crowded bar. Shane’s book is shot through with her trademark absurdist humor, but it also contains real explanations of machine learning concepts and techniques. It’s a painless way to take AI 101.

She spoke with IEEE Spectrum about the perils of placing too much trust in AI systems, the strange AI phenomenon of “giraffing,” and her next potential Halloween costume.

Janelle Shane on . . .

The un-delicious origin of her blog
“The narrower the problem, the smarter the AI will seem”
Why overestimating AI is dangerous
Giraffing!
Machine and human creativity

The un-delicious origin of her blog IEEE Spectrum: You studied electrical engineering as an undergrad, then got a master’s degree in physics. How did that lead to you becoming the comedian of AI?
Janelle Shane: I’ve been interested in machine learning since freshman year of college. During orientation at Michigan State, a professor who worked on evolutionary algorithms gave a talk about his work. It was full of the most interesting anecdotes–some of which I’ve used in my book. He told an anecdote about people setting up a machine learning algorithm to do lens design, and the algorithm did end up designing an optical system that works… except one of the lenses was 50 feet thick, because they didn’t specify that it couldn’t do that.
I started working in his lab on optics, doing ultra-short laser pulse work. I ended up doing a lot more optics than machine learning, but I always found it interesting. One day I came across a list of recipes that someone had generated using a neural net, and I thought it was hilarious and remembered why I thought machine learning was so cool. That was in 2016, ages ago in machine learning land.
Spectrum: So you decided to “establish weirdness as your goal” for your blog. What was the first weird experiment that you blogged about?
Shane: It was generating cookbook recipes. The neural net came up with ingredients like: “Take ¼ pounds of bones or fresh bread.” That recipe started out: “Brown the salmon in oil, add creamed meat to the mixture.” It was making mistakes that showed the thing had no memory at all.
Spectrum: You say in the book that you can learn a lot about AI by giving it a task and watching it flail. What do you learn?
Shane: One thing you learn is how much it relies on surface appearances rather than deep understanding. With the recipes, for example: It got the structure of title, category, ingredients, instructions, yield at the end. But when you look more closely, it has instructions like “Fold the water and roll it into cubes.” So clearly this thing does not understand water, let alone the other things. It’s recognizing certain phrases that tend to occur, but it doesn’t have a concept that these recipes are describing something real. You start to realize how very narrow the algorithms in this world are. They only know exactly what we tell them in our data set.
BACK TO TOP↑ “The narrower the problem, the smarter the AI will seem” Spectrum: That makes me think of DeepMind’s AlphaGo, which was universally hailed as a triumph for AI. It can play the game of Go better than any human, but it doesn’t know what Go is. It doesn’t know that it’s playing a game.
Shane: It doesn’t know what a human is, or if it’s playing against a human or another program. That’s also a nice illustration of how well these algorithms do when they have a really narrow and well-defined problem.
The narrower the problem, the smarter the AI will seem. If it’s not just doing something repeatedly but instead has to understand something, coherence goes down. For example, take an algorithm that can generate images of objects. If the algorithm is restricted to birds, it could do a recognizable bird. If this same algorithm is asked to generate images of any animal, if its task is that broad, the bird it generates becomes an unrecognizable brown feathered smear against a green background.
Spectrum: That sounds… disturbing.
Shane: It’s disturbing in a weird amusing way. What’s really disturbing is the humans it generates. It hasn’t seen them enough times to have a good representation, so you end up with an amorphous, usually pale-faced thing with way too many orifices. If you asked it to generate an image of a person eating pizza, you’ll have blocks of pizza texture floating around. But if you give that image to an image-recognition algorithm that was trained on that same data set, it will say, “Oh yes, that’s a person eating pizza.”
BACK TO TOP↑ Why overestimating AI is dangerous Spectrum: Do you see it as your role to puncture the AI hype?
Shane: I do see it that way. Not a lot of people are bringing out this side of AI. When I first started posting my results, I’d get people saying, “I don’t understand, this is AI, shouldn’t it be better than this? Why doesn't it understand?” Many of the impressive examples of AI have a really narrow task, or they’ve been set up to hide how little understanding it has. There’s a motivation, especially among people selling products based on AI, to represent the AI as more competent and understanding than it actually is.
Spectrum: If people overestimate the abilities of AI, what risk does that pose?
Shane: I worry when I see people trusting AI with decisions it can’t handle, like hiring decisions or decisions about moderating content. These are really tough tasks for AI to do well on. There are going to be a lot of glitches. I see people saying, “The computer decided this so it must be unbiased, it must be objective.”

“If the algorithm’s task is to replicate human hiring decisions, it’s going to glom onto gender bias and race bias.”
—Janelle Shane, AI Weirdness blogger
That’s another thing I find myself highlighting in the work I’m doing. If the data includes bias, the algorithm will copy that bias. You can’t tell it not to be biased, because it doesn’t understand what bias is. I think that message is an important one for people to understand.
If there’s bias to be found, the algorithm is going to go after it. It’s like, “Thank goodness, finally a signal that’s reliable.” But for a tough problem like: Look at these resumes and decide who’s best for the job. If its task is to replicate human hiring decisions, it’s going to glom onto gender bias and race bias. There’s an example in the book of a hiring algorithm that Amazon was developing that discriminated against women, because the historical data it was trained on had that gender bias.
Spectrum: What are the other downsides of using AI systems that don’t really understand their tasks?
Shane: There is a risk in putting too much trust in AI and not examining its decisions. Another issue is that it can solve the wrong problems, without anyone realizing it. There have been a couple of cases in medicine. For example, there was an algorithm that was trained to recognize things like skin cancer. But instead of recognizing the actual skin condition, it latched onto signals like the markings a surgeon makes on the skin, or a ruler placed there for scale. It was treating those things as a sign of skin cancer. It’s another indication that these algorithms don’t understand what they’re looking at and what the goal really is.
BACK TO TOP↑ Giraffing Spectrum: In your blog, you often have neural nets generate names for things—such as ice cream flavors, paint colors, cats, mushrooms, and types of apples. How do you decide on topics?
Shane: Quite often it’s because someone has written in with an idea or a data set. They’ll say something like, “I’m the MIT librarian and I have a whole list of MIT thesis titles.” That one was delightful. Or they’ll say, “We are a high school robotics team, and we know where there’s a list of robotics team names.” It’s fun to peek into a different world. I have to be careful that I’m not making fun of the naming conventions in the field. But there’s a lot of humor simply in the neural net’s complete failure to understand. Puns in particular—it really struggles with puns.
Spectrum: Your blog is quite absurd, but it strikes me that machine learning is often absurd in itself. Can you explain the concept of giraffing?
Shane: This concept was originally introduced by [internet security expert] Melissa Elliott. She proposed this phrase as a way to describe the algorithms’ tendency to see giraffes way more often than would be likely in the real world. She posted a whole bunch of examples, like a photo of an empty field in which an image-recognition algorithm has confidently reported that there are giraffes. Why does it think giraffes are present so often when they’re actually really rare? Because they’re trained on data sets from online. People tend to say, “Hey look, a giraffe!” And then take a photo and share it. They don’t do that so often when they see an empty field with rocks.
There’s also a chatbot that has a delightful quirk. If you show it some photo and ask it how many giraffes are in the picture, it will always answer with some non zero number. This quirk comes from the way the training data was generated: These were questions asked and answered by humans online. People tended not to ask the question “How many giraffes are there?” when the answer was zero. So you can show it a picture of someone holding a Wii remote. If you ask it how many giraffes are in the picture, it will say two.
BACK TO TOP↑ Machine and human creativity Spectrum: AI can be absurd, and maybe also creative. But you make the point that AI art projects are really human-AI collaborations: Collecting the data set, training the algorithm, and curating the output are all artistic acts on the part of the human. Do you see your work as a human-AI art project?
Shane: Yes, I think there is artistic intent in my work; you could call it literary or visual. It’s not so interesting to just take a pre-trained algorithm that’s been trained on utilitarian data, and tell it to generate a bunch of stuff. Even if the algorithm isn’t one that I’ve trained myself, I think about, what is it doing that’s interesting, what kind of story can I tell around it, and what do I want to show people.

The Halloween costume algorithm “was able to draw on its knowledge of which words are related to suggest things like sexy barnacle.”
—Janelle Shane, AI Weirdness blogger
Spectrum: For the past three years you’ve been getting neural nets to generate ideas for Halloween costumes. As language models have gotten dramatically better over the past three years, are the costume suggestions getting less absurd?
Shane: Yes. Before I would get a lot more nonsense words. This time I got phrases that were related to real things in the data set. I don’t believe the training data had the words Flying Dutchman or barnacle. But it was able to draw on its knowledge of which words are related to suggest things like sexy barnacle and sexy Flying Dutchman.
Spectrum: This year, I saw on Twitter that someone made the gothy giraffe costume happen. Would you ever dress up for Halloween in a costume that the neural net suggested?
Shane: I think that would be fun. But there would be some challenges. I would love to go as the sexy Flying Dutchman. But my ambition may constrict me to do something more like a list of leg parts.
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#436176 We’re Making Progress in Explainable ...

Machine learning algorithms are starting to exceed human performance in many narrow and specific domains, such as image recognition and certain types of medical diagnoses. They’re also rapidly improving in more complex domains such as generating eerily human-like text. We increasingly rely on machine learning algorithms to make decisions on a wide range of topics, from what we collectively spend billions of hours watching to who gets the job.

But machine learning algorithms cannot explain the decisions they make.
How can we justify putting these systems in charge of decisions that affect people’s lives if we don’t understand how they’re arriving at those decisions?

This desire to get more than raw numbers from machine learning algorithms has led to a renewed focus on explainable AI: algorithms that can make a decision or take an action, and tell you the reasons behind it.

What Makes You Say That?
In some circumstances, you can see a road to explainable AI already. Take OpenAI’s GTP-2 model, or IBM’s Project Debater. Both of these generate text based on a large corpus of training data, and try to make it as relevant as possible to the prompt that’s given. If these models were also able to provide a quick run-down of the top few sources in that corpus of training data they were drawing information from, it may be easier to understand where the “argument” (or poetic essay about unicorns) was coming from.

This is similar to the approach Google is now looking at for its image classifiers. Many algorithms are more sensitive to textures and the relationship between adjacent pixels in an image, rather than recognizing objects by their outlines as humans do. This leads to strange results: some algorithms can happily identify a totally scrambled image of a polar bear, but not a polar bear silhouette.

Previous attempts to make image classifiers explainable relied on significance mapping. In this method, the algorithm would highlight the areas of the image that contributed the most statistical weight to making the decision. This is usually determined by changing groups of pixels in the image and seeing which contribute to the biggest change in the algorithm’s impression of what the image is. For example, if the algorithm is trying to recognize a stop sign, changing the background is unlikely to be as important as changing the sign.

Google’s new approach changes the way that its algorithm recognizes objects, by examining them at several different resolutions and searching for matches to different “sub-objects” within the main object. You or I might recognize an ambulance from its flashing lights, its tires, and its logo; we might zoom in on the basketball held by an NBA player to deduce their occupation, and so on. By linking the overall categorization of an image to these “concepts,” the algorithm can explain its decision: I categorized this as a cat because of its tail and whiskers.

Even in this experiment, though, the “psychology” of the algorithm in decision-making is counter-intuitive. For example, in the basketball case, the most important factor in making the decision was actually the player’s jerseys rather than the basketball.

Can You Explain What You Don’t Understand?
While it may seem trivial, the conflict here is a fundamental one in approaches to artificial intelligence. Namely, how far can you get with mere statistical associations between huge sets of data, and how much do you need to introduce abstract concepts for real intelligence to arise?

At one end of the spectrum, Good Old-Fashioned AI or GOFAI dreamed up machines that would be entirely based on symbolic logic. The machine would be hard-coded with the concept of a dog, a flower, cars, and so forth, alongside all of the symbolic “rules” which we internalize, allowing us to distinguish between dogs, flowers, and cars. (You can imagine a similar approach to a conversational AI would teach it words and strict grammatical structures from the top down, rather than “learning” languages from statistical associations between letters and words in training data, as GPT-2 broadly does.)

Such a system would be able to explain itself, because it would deal in high-level, human-understandable concepts. The equation is closer to: “ball” + “stitches” + “white” = “baseball”, rather than a set of millions of numbers linking various pathways together. There are elements of GOFAI in Google’s new approach to explaining its image recognition: the new algorithm can recognize objects based on the sub-objects they contain. To do this, it requires at least a rudimentary understanding of what those sub-objects look like, and the rules that link objects to sub-objects, such as “cats have whiskers.”

The issue, of course, is the—maybe impossible—labor-intensive task of defining all these symbolic concepts and every conceivable rule that could possibly link them together by hand. The difficulty of creating systems like this, which could handle the “combinatorial explosion” present in reality, helped to lead to the first AI winter.

Meanwhile, neural networks rely on training themselves on vast sets of data. Without the “labeling” of supervised learning, this process might bear no relation to any concepts a human could understand (and therefore be utterly inexplicable).

Somewhere between these two, hope explainable AI enthusiasts, is a happy medium that can crunch colossal amounts of data, giving us all of the benefits that recent, neural-network AI has bestowed, while showing its working in terms that humans can understand.

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