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#435824 A Q&A with Cruise’s head of AI, ...

Posted on September 26, 2019 by Android

In 2016, Cruise, an autonomous vehicle startup acquired by General Motors, had about 50 employees. At the beginning of 2019, the headcount at its San Francisco headquarters—mostly software engineers, mostly working on projects connected to machine learning and artificial intelligence—hit around 1000. Now that number is up to 1500, and by the end of this year it’s expected to reach about 2000, sprawling into a recently purchased building that had housed Dropbox. And that’s not counting the 200 or so tech workers that Cruise is aiming to install in a Seattle, Wash., satellite development center and a handful of others in Phoenix, Ariz., and Pasadena, Calif.

Cruise’s recent hires aren’t all engineers—it takes more than engineering talent to manage operations. And there are hundreds of so-called safety drivers that are required to sit in the 180 or so autonomous test vehicles whenever they roam the San Francisco streets. But that’s still a lot of AI experts to be hiring in a time of AI engineer shortages.

Hussein Mehanna, head of AI/ML at Cruise, says the company’s hiring efforts are on track, due to the appeal of the challenge of autonomous vehicles in drawing in AI experts from other fields. Mehanna himself joined Cruise in May from Google, where he was director of engineering at Google Cloud AI. Mehanna had been there about a year and a half, a relatively quick career stop after a short stint at Snap following four years working in machine learning at Facebook.

Mehanna has been immersed in AI and machine learning research since his graduate studies in speech recognition and natural language processing at the University of Cambridge. I sat down with Mehanna to talk about his career, the challenges of recruiting AI experts and autonomous vehicle development in general—and some of the challenges specific to San Francisco. We were joined by Michael Thomas, Cruise’s manager of AI/ML recruiting, who had also spent time recruiting AI engineers at Google and then Facebook.

IEEE Spectrum: When you were at Cambridge, did you think AI was going to take off like a rocket?

Mehanna: Did I imagine that AI was going to be as dominant and prevailing and sometimes hyped as it is now? No. I do recall in 2003 that my supervisor and I were wondering if neural networks could help at all in speech recognition. I remember my supervisor saying if anyone could figure out how use a neural net for speech he would give them a grant immediately. So he was on the right path. Now neural networks have dominated vision, speech, and language [processing]. But that boom started in 2012.

“In the early days, Facebook wasn’t that open to PhDs, it actually had a negative sentiment about researchers, and then Facebook shifted”

I didn’t [expect it], but I certainly aimed for it when [I was at] Microsoft, where I deliberately pushed my career towards machine learning instead of big data, which was more popular at the time. And [I aimed for it] when I joined Facebook.

In the early days, Facebook wasn’t that open to PhDs, or researchers. It actually had a negative sentiment about researchers. And then Facebook shifted to becoming one of the key places where PhD students wanted to do internships or join after they graduated. It was a mindset shift, they were [once] at a point in time where they thought what was needed for success wasn’t research, but now it’s different.

There was definitely an element of risk [in taking a machine learning career path], but I was very lucky, things developed very fast.

IEEE Spectrum: Is it getting harder or easier to find AI engineers to hire, given the reported shortages?

Mehanna: There is a mismatch [between job openings and qualified engineers], though it is hard to quantify it with numbers. There is good news as well: I see a lot more students diving deep into machine learning and data in their [undergraduate] computer science studies, so it’s not as bleak as it seems. But there is massive demand in the market.

Here at Cruise, demand for AI talent is just growing and growing. It might be is saturating or slowing down at other kinds of companies, though, [which] are leveraging more traditional applications—ad prediction, recommendations—that have been out there in the market for a while. These are more mature, better understood problems.

I believe autonomous vehicle technologies is the most difficult AI problem out there. The magnitude of the challenge of these problems is 1000 times more than other problems. They aren’t as well understood yet, and they require far deeper technology. And also the quality at which they are expected to operate is off the roof.

The autonomous vehicle problem is the engineering challenge of our generation. There’s a lot of code to write, and if we think we are going to hire armies of people to write it line by line, it’s not going to work. Machine learning can accelerate the process of generating the code, but that doesn’t mean we aren’t going to have engineers; we actually need a lot more engineers.

Sometimes people worry that AI is taking jobs. It is taking some developer jobs, but it is actually generating other developer jobs as well, protecting developers from the mundane and helping them build software faster and faster.

IEEE Spectrum: Are you concerned that the demand for AI in industry is drawing out the people in academia who are needed to educate future engineers, that is, the “eating the seed corn” problem?

Mehanna: There are some negative examples in the industry, but that’s not our style. We are looking for collaborations with professors, we want to cultivate a very deep and respectful relationship with universities.

And there’s another angle to this: Universities require a thriving industry for them to thrive. It is going to be extremely beneficial for academia to have this flourishing industry in AI, because it attracts more students to academia. I think we are doing them a fantastic favor by building these career opportunities. This is not the same as in my early days, [when] people told me “don’t go to AI; go to networking, work in the mobile industry; mobile is flourishing.”

IEEE Spectrum: Where are you looking as you try to find a thousand or so engineers to hire this year?

Thomas: We look for people who want to use machine learning to solve problems. They can be in many different industries—in the financial markets, in social media, in advertising. The autonomous vehicle industry is in its infancy. You can compare it to mobile in the early days: When the iPhone first came out, everyone was looking for developers with mobile experience, but you weren’t going to find them unless you went to straight to Apple, [so you had to hire other kinds of engineers]. This is the same type of thing: it is so new that you aren’t going to find experts in this area, because we are all still learning.

“You don’t have to be an autonomous vehicle expert to flourish in this world. It’s not too late to move…now would be a great time for AI experts working on other problems to shift their attention to autonomous vehicles.”

Mehanna: Because autonomous vehicle technology is the new frontier for AI experts, [the number of] people with both AI and autonomous vehicle experience is quite limited. So we are acquiring AI experts wherever they are, and helping them grow into the autonomous vehicle area. You don’t have to be an autonomous vehicle expert to flourish in this world. It’s not too late to move; even though there is a lot of great tech developed, there’s even more innovation ahead, so now would be a great time for AI experts working on other problems or applications to shift their attention to autonomous vehicles.

It feels like the Internet in 1980. It’s about to happen, but there are endless applications [to be developed over] the next few decades. Even if we can get a car to drive safely, there is the question of how can we tune the ride comfort, and then applying it all to different cities, different vehicles, different driving situations, and who knows to what other applications.

I can see how I can spend a lifetime career trying to solve this problem.

IEEE Spectrum: Why are you doing most of your development in San Francisco?

Mehanna: I think the best talent of the world is in Silicon Valley, and solving the autonomous vehicle problem is going to require the best of the best. It’s not just the engineering talent that is here, but [also] the entrepreneurial spirit. Solving the problem just as a technology is not going to be successful, you need to solve the product and the technology together. And the entrepreneurial spirit is one of the key reasons Cruise secured 7.5 billion in funding [besides GM, the company has a number of outside investors, including Honda, Softbank, and T. Rowe Price]. That [funding] is another reason Cruise is ahead of many others, because this problem requires deep resources.

“If you can do an autonomous vehicle in San Francisco you can do it almost anywhere.”

[And then there is the driving environment.] When I speak to my peers in the industry, they have a lot of respect for us, because the problems to solve in San Francisco technically are an order of magnitude harder. It is a tight environment, with a lot of pedestrians, and driving patterns that, let’s put it this way, are not necessarily the best in the nation. Which means we are seeing more problems ahead of our competitors, which gets us to better [software]. I think if you can do an autonomous vehicle in San Francisco you can do it almost anywhere.

A version of this post appears in the September 2019 print magazine as “AI Engineers: The Autonomous-Vehicle Industry Wants You.” Continue reading →

Posted in Human Robots

#435818 Swappable Flying Batteries Keep Drones ...

Posted on September 26, 2019 by Android

Battery power is a limiting factor for robots everywhere, but it’s particularly problematic for drones, which have to make an awkward tradeoff between the amount of battery they carry, the amount of other more useful stuff they carry, and how long they can spend in the air. Consumer drones seem to have settled around about a third of their overall mass in battery, resulting in flight times of 20 to 25 minutes at best, before you have to bring the drone back for a battery swap. And if whatever the drone was supposed to be doing depended on it staying in the air, then you’re pretty much out of luck.

When much larger aircraft have this problem, and in particular military aircraft which sometimes need to stay on-station for long periods of time, the solution is mid-air refueling—why send an aircraft all the way back to its fuel source when you can instead bring the fuel source to the aircraft? It’s easier to do this with liquid fuel than it is with batteries, of course, but researchers at UC Berkeley have come up with a clever solution: You just give the batteries wings. Or, in this case, rotors.

The big quadrotor, which weighs 820 grams, is carrying its own 2.2 Ah lithium-polymer battery that by itself gives it a flight time of about 12 minutes. Each little quadrotor weighs 320 g, including its own 0.8 Ah battery plus a 1.5 Ah battery as cargo. The little ones can’t keep themselves aloft for all that long, but that’s okay, because as flying batteries their only job is to go from ground to the big quadrotor and back again.

Photo: UC Berkeley

The flying batteries land on a tray mounted atop the main drone and align their legs with electrical contacts.

How the flying batteries work
As each flying battery approaches the main quadrotor, the smaller quadrotor takes a position about 30 centimeter above a passive docking tray mounted on top of the bigger drone. It then slowly descends to about 3 cm above, waits for its alignment to be just right, and then drops, landing on the tray which helps align its legs with electrical contacts. As soon as a connection is made, the main quadrotor is able to power itself completely from the smaller drone’s battery payload. Each flying battery can power the main quadrotor for about 6 minutes, and then it flies off and a new flying battery takes its place. If everything goes well, the main quadrotor only uses its primary battery during the undocking and docking phases, and in testing, this boosted its flight time from 12 minutes to nearly an hour.

All of this happens in a motion-capture environment, which is a big constraint, and getting this precision(ish) docking maneuver to work outside, or when the primary drone is moving, is something that the researchers would like to figure out. There are potential applications in situations where continuous monitoring by a drone is important—you could argue that switching off two identical drones might be a simpler way of achieving that, but it also requires two (presumably fancy) drones as opposed to just one plus a bunch of relatively simple and inexpensive flying batteries.

“Flying Batteries: In-flight Battery Switching to Increase Multirotor Flight Time,” by Karan P. Jain and Mark W. Mueller from the High Performance Robotics Lab at UC Berkeley, is available on arXiv. Continue reading →

Posted in Human Robots

#435804 New AI Systems Are Here to Personalize ...

Posted on September 24, 2019 by Android

The narratives about automation and its impact on jobs go from urgent to hopeful and everything in between. Regardless where you land, it’s hard to argue against the idea that technologies like AI and robotics will change our economy and the nature of work in the coming years.

A recent World Economic Forum report noted that some estimates show automation could displace 75 million jobs by 2022, while at the same time creating 133 million new roles. While these estimates predict a net positive for the number of new jobs in the coming decade, displaced workers will need to learn new skills to adapt to the changes. If employees can’t be retrained quickly for jobs in the changing economy, society is likely to face some degree of turmoil.

According to Bryan Talebi, CEO and founder of AI education startup Ahura AI, the same technologies erasing and creating jobs can help workers bridge the gap between the two.

Ahura is developing a product to capture biometric data from adult learners who are using computers to complete online education programs. The goal is to feed this data to an AI system that can modify and adapt their program to optimize for the most effective teaching method.

While the prospect of a computer recording and scrutinizing a learner’s behavioral data will surely generate unease across a society growing more aware and uncomfortable with digital surveillance, some people may look past such discomfort if they experience improved learning outcomes. Users of the system would, in theory, have their own personalized instruction shaped specifically for their unique learning style.

And according to Talebi, their systems are showing some promise.

“Based on our early tests, our technology allows people to learn three to five times faster than traditional education,” Talebi told me.

Currently, Ahura’s system uses the video camera and microphone that come standard on the laptops, tablets, and mobile devices most students are using for their learning programs.

With the computer’s camera Ahura can capture facial movements and micro expressions, measure eye movements, and track fidget score (a measure of how much a student moves while learning). The microphone tracks voice sentiment, and the AI leverages natural language processing to review the learner’s word usage.

From this collection of data Ahura can, according to Talebi, identify the optimal way to deliver content to each individual.

For some users that might mean a video tutorial is the best style of learning, while others may benefit more from some form of experiential or text-based delivery.

“The goal is to alter the format of the content in real time to optimize for attention and retention of the information,” said Talebi. One of Ahura’s main goals is to reduce the frequency with which students switch from their learning program to distractions like social media.

“We can now predict with a 60 percent confidence interval ten seconds before someone switches over to Facebook or Instagram. There’s a lot of work to do to get that up to a 95 percent level, so I don’t want to overstate things, but that’s a promising indication that we can work to cut down on the amount of context-switching by our students,” Talebi said.

Talebi repeatedly mentioned his ambition to leverage the same design principles used by Facebook, Twitter, and others to increase the time users spend on those platforms, but instead use them to design more compelling and even addictive education programs that can compete for attention with social media.

But the notion that Ahura’s system could one day be used to create compelling or addictive education necessarily presses against a set of justified fears surrounding data privacy. Growing anxiety surrounding the potential to misuse user data for social manipulation is widespread.

“Of course there is a real danger, especially because we are collecting so much data about our users which is specifically connected to how they consume content. And because we are looking so closely at the ways people interact with content, it’s incredibly important that this technology never be used for propaganda or to sell things to people,” Talebi tried to assure me.

Unsurprisingly (and worrying), using this AI system to sell products to people is exactly where some investors’ ambitions immediately turn once they learn about the company’s capabilities, according to Talebi. During our discussion Talebi regularly cited the now infamous example of Cambridge Analytica, the political consulting firm hired by the Trump campaign to run a psychographically targeted persuasion campaign on the US population during the most recent presidential election.

“It’s important that we don’t use this technology in those ways. We’re aware that things can go sideways, so we’re hoping to put up guardrails to ensure our system is helping and not harming society,” Talebi said.

Talebi will surely need to take real action on such a claim, but says the company is in the process of identifying a structure for an ethics review board—one that carries significant influence with similar voting authority as the executive team and the regular board.

“Our goal is to build an ethics review board that has teeth, is diverse in both gender and background but also in thought and belief structures. The idea is to have our ethics review panel ensure we’re building things ethically,” he said.

Data privacy appears to be an important issue for Talebi, who occasionally referenced a major competitor in the space based in China. According to a recent article from MIT Tech Review outlining the astonishing growth of AI-powered education platforms in China, data privacy concerns may be less severe there than in the West.

Ahura is currently developing upgrades to an early alpha-stage prototype, but is already capturing data from students from at least one Ivy League school and a variety of other places. Their next step is to roll out a working beta version to over 200,000 users as part of a partnership with an unnamed corporate client who will be measuring the platform’s efficacy against a control group.

Going forward, Ahura hopes to add to its suite of biometric data capture by including things like pupil dilation and facial flushing, heart rate, sleep patterns, or whatever else may give their system an edge in improving learning outcomes.

As information technologies increasingly automate work, it’s likely we’ll also see rapid changes to our labor systems. It’s also looking increasingly likely that those same technologies will be used to improve our ability to give people the right skills when they need them. It may be one way to address the challenges automation is sure to bring.

Image Credit: Gerd Altmann / Pixabay Continue reading →

Posted in Human Robots

#435750 Video Friday: Amazon CEO Jeff Bezos ...

Posted on September 19, 2019 by Android

Video Friday is your weekly selection of awesome robotics videos, collected by your Automaton bloggers. We’ll also be posting a weekly calendar of upcoming robotics events for the next few months; here’s what we have so far (send us your events):

RSS 2019 – June 22-26, 2019 – Freiburg, Germany
Hamlyn Symposium on Medical Robotics – June 23-26, 2019 – London, U.K.
ETH Robotics Summer School – June 27-1, 2019 – Zurich, Switzerland
MARSS 2019 – July 1-5, 2019 – Helsinki, Finland
ICRES 2019 – July 29-30, 2019 – London, U.K.
Let us know if you have suggestions for next week, and enjoy today’s videos.

Last week at the re:MARS conference, Amazon CEO and aspiring supervillain Jeff Bezos tried out this pair of dexterous robotic hands, which he described as “weirdly natural” to operate. The system combines Shadow Robot’s anthropomorphic robot hands with SynTouch’s biomimetic tactile sensors and HaptX’s haptic feedback gloves.

After playing with the robot, Bezos let out his trademark evil laugh.

[ Shadow Robot ]

The RoboMaster S1 is DJI’s advanced new educational robot that opens the door to limitless learning and entertainment. Develop programming skills, get familiar with AI technology, and enjoy thrilling FPV driving with games and competition. From young learners to tech enthusiasts, get ready to discover endless possibilities with the RoboMaster S1.

[ DJI ]

It’s very impressive to see DLR’s humanoid robot Toro dynamically balancing, even while being handed heavy objects, pushing things, and using multi-contact techniques to kick a fire extinguisher for some reason.

The paper is in RA-L, and you can find it at the link below.

[ RA-L ] via [ DLR ]

Thanks Maximo!

Is it just me, or does the Suzumori Endo Robotics Laboratory’s Super Dragon arm somehow just keep getting longer?

Suzumori Endo Lab, Tokyo Tech developed a 10 m-long articulated manipulator for investigation inside the primary containment vessel of the Fukushima Daiichi Nuclear Power Plants. We employed a coupled tendon-driven mechanism and a gravity compensation mechanism using synthetic fiber ropes to design a lightweight and slender articulated manipulator. This work was published in IEEE Robotics and Automation Letters and Transactions of the JSME.

[ Suzumori Endo Lab ]

From what I can make out thanks to Google Translate, this cute little robot duck (developed by Nissan) helps minimize weeds in rice fields by stirring up the water.

[ Nippon.com ]

Confidence in your robot is when you can just casually throw it off of a balcony 15 meters up.

[ SUTD ]

You had me at “we’re going to completely submerge this apple in chocolate syrup.”

[ Soft Robotics Inc ]

In the mid 2020s, the European Space Agency is planning on sending a robotic sample return mission to the Moon. It’s called Heracles, after the noted snake-strangler of Greek mythology.

[ ESA ]

Rethink Robotics is still around, they’re just much more German than before. And Sawyer is still hard at work stealing jobs from humans.

[ Rethink Robotics ]

The reason to watch this new video of the Ghost Robotics Vision 60 quadruped is for the 3 seconds worth of barrel roll about 40 seconds in.

[ Ghost Robotics ]

This is a relatively low-altitude drop for Squishy Robotics’ tensegrity scout, but it still cool to watch a robot that’s resilient enough to be able to fall and just not worry about it.

[ Squishy Robotics ]

We control here the Apptronik DRACO bipedal robot for unsupported dynamic locomotion. DRACO consists of a 10 DoF lower body with liquid cooled viscoelastic actuators to reduce weight, increase payload, and achieve fast dynamic walking. Control and walking algorithms are designed by UT HCRL Laboratory.

I think all robot videos should be required to start with two “oops” clips followed by a “for real now” clip.

[ Apptronik ]

SAKE’s EZGripper manages to pick up a wrench, and also pick up a raspberry without turning it into instajam.

[ SAKE Robotics ]

And now: the robotic long-tongued piggy, courtesy Sony Toio.

[ Toio ]

In this video the ornithopter developed inside the ERC Advanced Grant GRIFFIN project performs its first flight. This projects aims to develop a flapping wing system with manipulation and human interaction capabilities.

A flapping-wing system with manipulation and human interaction capabilities, you say? I would like to subscribe to your newsletter.

[ GRVC ]

KITECH’s robotic hands and arms can manipulate, among other things, five boxes of Elmos. I’m not sure about the conversion of Elmos to Snuffleupaguses, although it turns out that one Snuffleupagus is exactly 1,000 pounds.

[ Ji-Hun Bae ]

The Australian Centre for Field Robotics (ACFR) has been working on agricultural robots for almost a decade, and this video sums up a bunch of the stuff that they’ve been doing, even if it’s more amusing than practical at times.

[ ACFR ]

ROS 2 is great for multi-robot coordination, like when you need your bubble level to stay really, really level.

[ Acutronic Robotics ]

We don’t hear iRobot CEO Colin Angle give a lot of talks, so this recent one (from Amazon’s re:MARS conference) is definitely worth a listen, especially considering how much innovation we’ve seen from iRobot recently.

Colin Angle, founder and CEO of iRobot, has unveil a series of breakthrough innovations in home robots from iRobot. For the first time on stage, he will discuss and demonstrate what it takes to build a truly intelligent system of robots that work together to accomplish more within the home – and enable that home, and the devices within it, to work together as one.

[ iRobot ]

In the latest episode of Robots in Depth, Per speaks with Federico Pecora from the Center for Applied Autonomous Sensor Systems at Örebro University in Sweden.

Federico talks about working on AI and service robotics. In this area he has worked on planning, especially focusing on why a particular goal is the one that the robot should work on. To make robots as useful and user friendly as possible, he works on inferring the goal from the robot’s environment so that the user does not have to tell the robot everything.

Federico has also worked with AI robotics planning in industry to optimize results. Managing the relative importance of tasks is another challenging area there. In this context, he works on automating not only a single robot for its goal, but an entire fleet of robots for their collective goal. We get to hear about how these techniques are being used in warehouse operations, in mines and in agriculture.

[ Robots in Depth ] Continue reading →

Posted in Human Robots

#435742 This ‘Useless’ Social Robot ...

Posted on September 19, 2019 by Android

The recent high profile failures of some home social robots (and the companies behind them) have made it even more challenging than it was before to develop robots in that space. And it was challenging enough to begin with—making a robot that can autonomous interact with random humans in their homes over a long period of time for a price that people can afford is extraordinarily difficult. However, the massive amount of initial interest in robots like Jibo, Kuri, Vector, and Buddy prove that people do want these things, or at least think they do, and while that’s the case, there’s incentive for other companies to give social home robots a try.

One of those companies is Zoetic, founded in 2107 by Mita Yun and Jitu Das, both ex-Googlers. Their robot, Kiki, is more or less exactly what you’d expect from a social home robot: It’s cute, white, roundish, has big eyes, promises that it will be your “robot sidekick,” and is not cheap: It’s on Kicksterter for $800. Kiki is among what appears to be a sort of tentative second wave of social home robots, where designers have (presumably) had a chance to take everything that they learned from the social home robot pioneers and use it to make things better this time around.

Kiki’s Kickstarter video is, again, more or less exactly what you’d expect from a social home robot crowdfunding campaign:

We won’t get into all of the details on Kiki in this article (the Kickstarter page has tons of information), but a few distinguishing features:

Each Kiki will develop its own personality over time through its daily interactions with its owner, other people, and other Kikis.
Interacting with Kiki is more abstract than with most robots—it can understand some specific words and phrases, and will occasionally use a few specific words or two, but otherwise it’s mostly listening to your tone of voice and responding with sounds rather than speech.
Kiki doesn’t move on its own, but it can operate for up to two hours away from its charging dock.
Depending on how your treat Kiki, it can get depressed or neurotic. It also needs to be fed, which you can do by drawing different kinds of food in the app.
Everything Kiki does runs on-board the robot. It has Wi-Fi connectivity for updates, but doesn’t rely on the cloud for anything in real-time, meaning that your data stays on the robot and that the robot will continue to function even if its remote service shuts down.

It’s hard to say whether features like these are unique enough to help Kiki be successful where other social home robots haven’t been, so we spoke with Zoetic co-founder Mita Yun and asked her why she believes that Kiki is going to be the social home robot that makes it.

IEEE Spectrum: What’s your background?

Mita Yun: I was an only child growing up, and so I always wanted something like Doraemon or Totoro. Something that when you come home it’s there to greet you, not just because it’s programmed to do that but because it’s actually actively happy to see you, and only you. I was so interested in this that I went to study robotics at CMU and then after I graduated I joined Google and worked there for five years. I tended to go for the more risky and more fun projects, but they always got cancelled—the first project I joined was called Android at Home, and then I joined Google Glass, and then I joined a team called Robots for Kids. That project was building educational robots, and then I just realized that when we’re adding technology to something, to a product, we’re actually taking the life away somehow, and the kids were more connected with stuffed animals compared to the educational robots we were building. That project was also cancelled, and in 2017, I left with a coworker of mine (Jitu Das) to bring this dream into reality. And now we’re building Kiki.

“Jibo was Alexa plus cuteness equals $800, and I feel like that equation doesn’t work for most people, and that eventually killed the company. So, for Kiki, we are actually building something very different. We’re building something that’s completely useless”
—Mita Yun, Zoetic

You started working on Kiki in 2017, when things were already getting challenging for Jibo—why did you decide to start developing a social home robot at that point?

I thought Jibo was great. It had a special magical way of moving, and it was such a new idea that you could have this robot with embodiment and it can actually be your assistant. The problem with Jibo, in my opinion, was that it took too long to fulfill the orders. It took them three to four years to actually manufacture, because it was a very complex piece of hardware, and then during that period of time Alexa and Google Home came out, and they started selling these voice systems for $30 and then you have Jibo for $800. Jibo was Alexa plus cuteness equals $800, and I feel like that equation doesn’t work for most people, and that eventually killed the company. So, for Kiki, we are actually building something very different. We’re building something that’s completely useless.

Can you elaborate on “completely useless?”

I feel like people are initially connected with robots because they remind them of a character. And it’s the closest we can get to a character other than an organic character like an animal. So we’re connected to a character like when we have a robot in a mall that’s roaming around, even if it looks really ugly, like if it doesn’t have eyes, people still take selfies with it. Why? Because they think it’s a character. And humans are just hardwired to love characters and love stories. With Kiki, we just wanted to build a character that’s alive, we don’t want to have a character do anything super useful.

I understand why other robotics companies are adding Alexa integration to their robots, and I think that’s great. But the dream I had, and the understanding I have about robotics technology, is that for a consumer robot especially, it is very very difficult for the robot to justify its price through usefulness. And then there’s also research showing that the more useless something is, the easier it is to have an emotional connection, so that’s why we want to keep Kiki very useless.

What kind of character are you creating with Kiki?

The whole design principle around Kiki is we want to make it a very vulnerable character. In terms of its status at home, it’s not going to be higher or equal status as the owner, but slightly lower status than the human, and it’s vulnerable and needs you to take care of it in order to grow up into a good personality robot.

We don’t let Kiki speak full English sentences, because whenever it does that, people are going to think it’s at least as intelligent as a baby, which is impossible for robots at this point. And we also don’t let it move around, because when you have it move around, people are going to think “I’m going to call Kiki’s name, and then Kiki is will come to me.” But that is actually very difficult to build. And then also we don’t have any voice integration so it doesn’t tell you about the stock market price and so on.

Photo: Zoetic

Kiki is designed to be “vulnerable,” and it needs you to take care of it so it can “grow up into a good personality robot,” according to its creators.

That sounds similar to what Mayfield did with Kuri, emphasizing an emotional connection rather than specific functionality.

It is very similar, but one of the key differences from Kuri, I think, is that Kuri started with a Kobuki base, and then it’s wrapped into a cute shell, and they added sounds. So Kuri started with utility in mind—navigation is an important part of Kuri, so they started with that challenge. For Kiki, we started with the eyes. The entire thing started with the character itself.

How will you be able to convince your customers to spend $800 on a robot that you’ve described as “useless” in some ways?

Because it’s useless, it’s actually easier to convince people, because it provides you with an emotional connection. I think Kiki is not a utility-driven product, so the adoption cycle is different. For a functional product, it’s very easy to pick up, because you can justify it by saying “I’m going to pay this much and then my life can become this much more efficient.” But it’s also very easy to be replaced and forgotten. For an emotional-driven product, it’s slower to pick up, but once people actually pick it up, they’re going to be hooked—they get be connected with it, and they’re willing to invest more into taking care of the robot so it will grow up to be smarter.

Maintaining value over time has been another challenge for social home robots. How will you make sure that people don’t get bored with Kiki after a few weeks?

Of course Kiki has limits in what it can do. We can combine the eyes, the facial expression, the motors, and lights and sounds, but is it going to be constantly entertaining? So we think of this as, imagine if a human is actually puppeteering Kiki—can Kiki stay interesting if a human is puppeteering it and interacting with the owner? So I think what makes a robot interesting is not just in the physical expressions, but the part in between that and the robot conveying its intentions and emotions.

For example, if you come into the room and then Kiki decides it will turn the other direction, ignore you, and then you feel like, huh, why did the robot do that to me? Did I do something wrong? And then maybe you will come up to it and you will try to figure out why it did that. So, even though Kiki can only express in four different dimensions, it can still make things very interesting, and then when its strategies change, it makes it feel like a new experience.

There’s also an explore and exploit process going on. Kiki wants to make you smile, and it will try different things. It could try to chase its tail, and if you smile, Kiki learns that this works and will exploit it. But maybe after doing it three times, you no longer find it funny, because you’re bored of it, and then Kiki will observe your reactions and be motivated to explore a new strategy.

Photo: Zoetic

Kiki’s creators are hoping that, with an emotionally engaging robot, it will be easier for people to get attached to it and willing to spend time taking care of it.

A particular risk with crowdfunding a robot like this is setting expectations unreasonably high. The emphasis on personality and emotional engagement with Kiki seems like it may be very difficult for the robot to live up to in practice.

I think we invested more than most robotics companies into really building out Kiki’s personality, because that is the single most important thing to us. For Jibo a lot of the focus was in the assistant, and for Kuri, it’s more in the movement. For Kiki, it’s very much in the personality.

I feel like when most people talk about personality, they’re mainly talking about expression. With Kiki, it’s not just in the expression itself, not just in the voice or the eyes or the output layer, it’s in the layer in between—when Kiki receives input, how will it make decisions about what to do? We actually don’t think the personality of Kiki is categorizable, which is why I feel like Kiki has a deeper implementation of how personalities should work. And you’re right, Kiki doesn’t really understand why you’re feeling a certain way, it just reads your facial expressions. It’s maybe not your best friend, but maybe closer to your little guinea pig robot.

Photo: Zoetic

The team behind Kiki paid particular attention to its eyes, and designed the robot to always face the person that it is interacting with.

Is that where you’d put Kiki on the scale of human to pet?

Kiki is definitely not human, we want to keep it very far away from human. And it’s also not a dog or cat. When we were designing Kiki, we took inspiration from mammals because humans are deeply connected to mammals since we’re mammals ourselves. And specifically we’re connected to predator animals. With prey animals, their eyes are usually on the sides of their heads, because they need to see different angles. A predator animal needs to hunt, they need to focus. Cats and dogs are predator animals. So with Kiki, that’s why we made sure the eyes are on one side of the face and the head can actuate independently from the body and the body can turn so it’s always facing the person that it’s paying attention to.

I feel like Kiki is probably does more than a plant. It does more than a fish, because a fish doesn’t look you in the eyes. It’s not as smart as a cat or a dog, so I would just put it in this guinea pig kind of category.

What have you found so far when running user studies with Kiki?

When we were first designing Kiki we went through a whole series of prototypes. One of the earlier prototypes of Kiki looked like a CRT, like a very old monitor, and when we were testing that with people they didn’t even want to touch it. Kiki’s design inspiration actually came from an airplane, with a very angular, futuristic look, but based on user feedback we made it more round and more friendly to the touch. The lights were another feature request from the users, which adds another layer of expressivity to Kiki, and they wanted to see multiple Kikis working together with different personalities. Users also wanted different looks for Kiki, to make it look like a deer or a unicorn, for example, and we actually did take that into consideration because it doesn’t look like any particular mammal. In the future, you’ll be able to have different ears to make it look like completely different animals.

There has been a lot of user feedback that we didn’t implement—I believe we should observe the users reactions and feedback but not listen to their advice. The users shouldn’t be our product designers, because if you test Kiki with 10 users, eight of them will tell you they want Alexa in it. But we’re never going to add Alexa integration to Kiki because that’s not what it’s meant to do.

While it’s far too early to tell whether Kiki will be a long-term success, the Kickstarter campaign is currently over 95 percent funded with 8 days to go, and 34 robots are still available for a May 2020 delivery.

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