Tag Archives: humans
#437504 A New and Improved Burger Robot’s on ...
No doubt about it, the pandemic has changed the way we eat. Never before have so many people who hated cooking been forced to learn how to prepare a basic meal for themselves. With sit-down restaurants limiting their capacity or shutting down altogether, consumption of fast food and fast-casual food has skyrocketed. Don’t feel like slaving over a hot stove? Just hit the drive through and grab a sandwich and some fries (the health implications of increased fast food consumption are another matter…).
Given our sudden immense need for paper-wrapped burgers and cardboard cartons of fries, fast food workers are now counted as essential. But what about their safety, both from a virus standpoint and from the usual risks of working in a busy kitchen (like getting burned by the stove or the hot oil from the fryer, cut by a slicer, etc.)? And how many orders of burgers and fries can humans possibly churn out in an hour?
Enter the robot. Three and a half years ago, a burger-flipping robot aptly named Flippy, made by Miso Robotics, made its debut at a fast food restaurant in California called CaliBurger. Now Flippy is on the market for anyone who wishes to purchase their own, with a price tag of $30,000 and a range of new capabilities—this burger bot has progressed far beyond just flipping burgers.
Flippy’s first iteration was already pretty impressive. It used machine learning software to locate and identify objects in front of it (rather than needing to have objects lined up in specific spots), and was able to learn from experience to improve its accuracy. Sensors on its grill-facing side took in thermal and 3D data to gauge the cooking process for multiple patties at a time, and cameras allowed the robot to ‘see’ its surroundings.
A system that digitally sent tickets to the kitchen from the restaurant’s front counter kept Flippy on top of how many burgers it should be cooking at any given time. Its key tasks were pulling raw patties from a stack and placing them on the grill, tracking each burger’s cook time and temperature, and transferring cooked burgers to a plate.
The new and improved Flippy can do all this and more. It can cook 19 different foods, including chicken wings, onion rings, french fries, and even the Impossible Burger (which, as you may know, isn’t actually made of meat, and that means it’s a little trickier to grill it to perfection).
Flippy’s handiwork. Image Credit: Miso Robotics
And instead of its body sitting on a cart on wheels (which took up a lot of space and meant the robot’s arm could get in the way of human employees), it’s now attached to a rail along the stove’s hood, and can move along the rail to access both the grill and the fryer (provided they’re next to each other, which in many fast food restaurants they are). In fact, Flippy has a new acronym attached to its name: ROAR, which stands for Robot on a Rail.
Flippy ROAR in action, artist rendering. Image Credit: Miso Robotics
Sensors equipped with laser make it safer for human employees to work near Flippy. The bot can automatically switch between different tools, such as a spatula for flipping patties and tongs for gripping the handle of a fryer basket. Its AI software will enable it to learn new skills over time.
Flippy’s interface. Image Credit: Miso Robotics
The first big restaurant chain to go all-in on Flippy was White Castle, which in July announced plans to pilot Flippy ROAR before year’s end. And just last month, Miso made the bot commercially available. The current cost is $30,000 (plus a monthly fee of $1,500 for use of the software), but the company hopes to bring the price down to $20,000 within the next year.
According to Business Insider, demand for the fast food robot is through the roof, probably given a significant boost by the pandemic—thanks, Covid-19. The pace of automation has picked up across multiple sectors, and will likely continue to accelerate as companies look to insure themselves against additional losses.
So for the immediate future, it seems that no matter what happens, we don’t have to worry about the supply of burgers, fries, onion rings, chicken wings, and the like running out.
Now if only Flippy had a cousin—perhaps named Leafy—who could chop vegetables and greens and put together fresh-made salads…
Maybe that can be Miso Robotics’ next project.
Image Credit: Miso Robotics Continue reading
Posted in Human Robots
#437446 Can the voice of healthcare robots ...
Robots are gradually making their way into hospitals and other clinical facilities, providing basic assistance to doctors and patients. To facilitate their widespread use in health care settings, however, robotics researchers need to ensure that users feel at ease with robots and accept the help they can offer. This could potentially be achieved by developing robots that communicate in empathetic and compassionate ways. Continue reading
Posted in Human Robots
#437431 Brain activity reveals individual ...
The way humans interpret the behavior of AI-endowed artificial agents, such as humanoid robots, depends on specific individual attitudes that can be detected from neural activity. Researchers at IIT-Istituto Italiano di Tecnologia (Italian Institute of Technology) demonstrated that people's bias toward robots—that is, attributing intentionality or considering them as “mindless things”—can be correlated with distinct brain activity patterns. The research results have been published in Science Robotics and are important for understanding the way humans engage with robots, while also considering their acceptance in healthcare applications and daily life. Continue reading
Posted in Human Robots
#437357 Algorithms Workers Can’t See Are ...
“I’m sorry, Dave. I’m afraid I can’t do that.” HAL’s cold, if polite, refusal to open the pod bay doors in 2001: A Space Odyssey has become a defining warning about putting too much trust in artificial intelligence, particularly if you work in space.
In the movies, when a machine decides to be the boss (or humans let it) things go wrong. Yet despite myriad dystopian warnings, control by machines is fast becoming our reality.
Algorithms—sets of instructions to solve a problem or complete a task—now drive everything from browser search results to better medical care.
They are helping design buildings. They are speeding up trading on financial markets, making and losing fortunes in micro-seconds. They are calculating the most efficient routes for delivery drivers.
In the workplace, self-learning algorithmic computer systems are being introduced by companies to assist in areas such as hiring, setting tasks, measuring productivity, evaluating performance, and even terminating employment: “I’m sorry, Dave. I’m afraid you are being made redundant.”
Giving self‐learning algorithms the responsibility to make and execute decisions affecting workers is called “algorithmic management.” It carries a host of risks in depersonalizing management systems and entrenching pre-existing biases.
At an even deeper level, perhaps, algorithmic management entrenches a power imbalance between management and worker. Algorithms are closely guarded secrets. Their decision-making processes are hidden. It’s a black-box: perhaps you have some understanding of the data that went in, and you see the result that comes out, but you have no idea of what goes on in between.
Algorithms at Work
Here are a few examples of algorithms already at work.
At Amazon’s fulfillment center in south-east Melbourne, they set the pace for “pickers,” who have timers on their scanners showing how long they have to find the next item. As soon as they scan that item, the timer resets for the next. All at a “not quite walking, not quite running” speed.
Or how about AI determining your success in a job interview? More than 700 companies have trialed such technology. US developer HireVue says its software speeds up the hiring process by 90 percent by having applicants answer identical questions and then scoring them according to language, tone, and facial expressions.
Granted, human assessments during job interviews are notoriously flawed. Algorithms,however, can also be biased. The classic example is the COMPAS software used by US judges, probation, and parole officers to rate a person’s risk of re-offending. In 2016 a ProPublica investigation showed the algorithm was heavily discriminatory, incorrectly classifying black subjects as higher risk 45 percent of the time, compared with 23 percent for white subjects.
How Gig Workers Cope
Algorithms do what their code tells them to do. The problem is this code is rarely available. This makes them difficult to scrutinize, or even understand.
Nowhere is this more evident than in the gig economy. Uber, Lyft, Deliveroo, and other platforms could not exist without algorithms allocating, monitoring, evaluating, and rewarding work.
Over the past year Uber Eats’ bicycle couriers and drivers, for instance, have blamed unexplained changes to the algorithm for slashing their jobs, and incomes.
Rider’s can’t be 100 percent sure it was all down to the algorithm. But that’s part of the problem. The fact those who depend on the algorithm don’t know one way or the other has a powerful influence on them.
This is a key result from our interviews with 58 food-delivery couriers. Most knew their jobs were allocated by an algorithm (via an app). They knew the app collected data. What they didn’t know was how data was used to award them work.
In response, they developed a range of strategies (or guessed how) to “win” more jobs, such as accepting gigs as quickly as possible and waiting in “magic” locations. Ironically, these attempts to please the algorithm often meant losing the very flexibility that was one of the attractions of gig work.
The information asymmetry created by algorithmic management has two profound effects. First, it threatens to entrench systemic biases, the type of discrimination hidden within the COMPAS algorithm for years. Second, it compounds the power imbalance between management and worker.
Our data also confirmed others’ findings that it is almost impossible to complain about the decisions of the algorithm. Workers often do not know the exact basis of those decisions, and there’s no one to complain to anyway. When Uber Eats bicycle couriers asked for reasons about their plummeting income, for example, responses from the company advised them “we have no manual control over how many deliveries you receive.”
Broader Lessons
When algorithmic management operates as a “black box” one of the consequences is that it is can become an indirect control mechanism. Thus far under-appreciated by Australian regulators, this control mechanism has enabled platforms to mobilize a reliable and scalable workforce while avoiding employer responsibilities.
“The absence of concrete evidence about how the algorithms operate”, the Victorian government’s inquiry into the “on-demand” workforce notes in its report, “makes it hard for a driver or rider to complain if they feel disadvantaged by one.”
The report, published in June, also found it is “hard to confirm if concern over algorithm transparency is real.”
But it is precisely the fact it is hard to confirm that’s the problem. How can we start to even identify, let alone resolve, issues like algorithmic management?
Fair conduct standards to ensure transparency and accountability are a start. One example is the Fair Work initiative, led by the Oxford Internet Institute. The initiative is bringing together researchers with platforms, workers, unions, and regulators to develop global principles for work in the platform economy. This includes “fair management,” which focuses on how transparent the results and outcomes of algorithms are for workers.
Understandings about impact of algorithms on all forms of work is still in its infancy. It demands greater scrutiny and research. Without human oversight based on agreed principles we risk inviting HAL into our workplaces.
This article is republished from The Conversation under a Creative Commons license. Read the original article.
Image Credit: PickPik Continue reading
Posted in Human Robots