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#437709 iRobot Announces Major Software Update, ...
Since the release of the very first Roomba in 2002, iRobot’s long-term goal has been to deliver cleaner floors in a way that’s effortless and invisible. Which sounds pretty great, right? And arguably, iRobot has managed to do exactly this, with its most recent generation of robot vacuums that make their own maps and empty their own dustbins. For those of us who trust our robots, this is awesome, but iRobot has gradually been realizing that many Roomba users either don’t want this level of autonomy, or aren’t ready for it.
Today, iRobot is announcing a major new update to its app that represents a significant shift of its overall approach to home robot autonomy. Humans are being brought back into the loop through software that tries to learn when, where, and how you clean so that your Roomba can adapt itself to your life rather than the other way around.
To understand why this is such a shift for iRobot, let’s take a very brief look back at how the Roomba interface has evolved over the last couple of decades. The first generation of Roomba had three buttons on it that allowed (or required) the user to select whether the room being vacuumed was small or medium or large in size. iRobot ditched that system one generation later, replacing the room size buttons with one single “clean” button. Programmable scheduling meant that users no longer needed to push any buttons at all, and with Roombas able to find their way back to their docking stations, all you needed to do was empty the dustbin. And with the most recent few generations (the S and i series), the dustbin emptying is also done for you, reducing direct interaction with the robot to once a month or less.
Image: iRobot
iRobot CEO Colin Angle believes that working toward more intelligent human-robot collaboration is “the brave new frontier” of AI. “This whole journey has been earning the right to take this next step, because a robot can’t be responsive if it’s incompetent,” he says. “But thinking that autonomy was the destination was where I was just completely wrong.”
The point that the top-end Roombas are at now reflects a goal that iRobot has been working toward since 2002: With autonomy, scheduling, and the clean base to empty the bin, you can set up your Roomba to vacuum when you’re not home, giving you cleaner floors every single day without you even being aware that the Roomba is hard at work while you’re out. It’s not just hands-off, it’s brain-off. No noise, no fuss, just things being cleaner thanks to the efforts of a robot that does its best to be invisible to you. Personally, I’ve been completely sold on this idea for home robots, and iRobot CEO Colin Angle was as well.
“I probably told you that the perfect Roomba is the Roomba that you never see, you never touch, you just come home everyday and it’s done the right thing,” Angle told us. “But customers don’t want that—they want to be able to control what the robot does. We started to hear this a couple years ago, and it took a while before it sunk in, but it made sense.”
How? Angle compares it to having a human come into your house to clean, but you weren’t allowed to tell them where or when to do their job. Maybe after a while, you’ll build up the amount of trust necessary for that to work, but in the short term, it would likely be frustrating. And people get frustrated with their Roombas for this reason. “The desire to have more control over what the robot does kept coming up, and for me, it required a pretty big shift in my view of what intelligence we were trying to build. Autonomy is not intelligence. We need to do something more.”
That something more, Angle says, is a partnership as opposed to autonomy. It’s an acknowledgement that not everyone has the same level of trust in robots as the people who build them. It’s an understanding that people want to have a feeling of control over their homes, that they have set up the way that they want, and that they’ve been cleaning the way that they want, and a robot shouldn’t just come in and do its own thing.
This change in direction also represents a substantial shift in resources for iRobot, and the company has pivoted two-thirds of its engineering organization to focus on software-based collaborative intelligence rather than hardware.
“Until the robot proves that it knows enough about your home and about the way that you want your home cleaned,” Angle says, “you can’t move forward.” He adds that this is one of those things that seem obvious in retrospect, but even if they’d wanted to address the issue before, they didn’t have the technology to solve the problem. Now they do. “This whole journey has been earning the right to take this next step, because a robot can’t be responsive if it’s incompetent,” Angle says. “But thinking that autonomy was the destination was where I was just completely wrong.”
The previous iteration of the iRobot app (and Roombas themselves) are built around one big fat CLEAN button. The new approach instead tries to figure out in much more detail where the robot should clean, and when, using a mixture of autonomous technology and interaction with the user.
Where to Clean
Knowing where to clean depends on your Roomba having a detailed and accurate map of its environment. For several generations now, Roombas have been using visual mapping and localization (VSLAM) to build persistent maps of your home. These maps have been used to tell the Roomba to clean in specific rooms, but that’s about it. With the new update, Roombas with cameras will be able to recognize some objects and features in your home, including chairs, tables, couches, and even countertops. The robots will use these features to identify where messes tend to happen so that they can focus on those areas—like around the dining room table or along the front of the couch.
We should take a minute here to clarify how the Roomba is using its camera. The original (primary?) purpose of the camera was for VSLAM, where the robot would take photos of your home, downsample them into QR-code-like patterns of light and dark, and then use those (with the assistance of other sensors) to navigate. Now the camera is also being used to take pictures of other stuff around your house to make that map more useful.
Photo: iRobot
The robots will now try to fit into the kinds of cleaning routines that many people already have established. For example, the app may suggest an “after dinner” routine that cleans just around the kitchen and dining room table.
This is done through machine learning using a library of images of common household objects from a floor perspective that iRobot had to develop from scratch. Angle clarified for us that this is all done via a neural net that runs on the robot, and that “no recognizable images are ever stored on the robot or kept, and no images ever leave the robot.” Worst case, if all the data iRobot has about your home gets somehow stolen, the hacker would only know that (for example) your dining room has a table in it and the approximate size and location of that table, because the map iRobot has of your place only stores symbolic representations rather than images.
Another useful new feature is intended to help manage the “evil Roomba places” (as Angle puts it) that every home has that cause Roombas to get stuck. If the place is evil enough that Roomba has to call you for help because it gave up completely, Roomba will now remember, and suggest that either you make some changes or that it stops cleaning there, which seems reasonable.
When to Clean
It turns out that the primary cause of mission failure for Roombas is not that they get stuck or that they run out of battery—it’s user cancellation, usually because the robot is getting in the way or being noisy when you don’t want it to be. “If you kill a Roomba’s job because it annoys you,” points out Angle, “how is that robot being a good partner? I think it’s an epic fail.” Of course, it’s not the robot’s fault, because Roombas only clean when we tell them to, which Angle says is part of the problem. “People actually aren’t very good at making their own schedules—they tend to oversimplify, and not think through what their schedules are actually about, which leads to lots of [figurative] Roomba death.”
To help you figure out when the robot should actually be cleaning, the new app will look for patterns in when you ask the robot to clean, and then recommend a schedule based on those patterns. That might mean the robot cleans different areas at different times every day of the week. The app will also make scheduling recommendations that are event-based as well, integrated with other smart home devices. Would you prefer the Roomba to clean every time you leave the house? The app can integrate with your security system (or garage door, or any number of other things) and take care of that for you.
More generally, Roomba will now try to fit into the kinds of cleaning routines that many people already have established. For example, the app may suggest an “after dinner” routine that cleans just around the kitchen and dining room table. The app will also, to some extent, pay attention to the environment and season. It might suggest increasing your vacuuming frequency if pollen counts are especially high, or if it’s pet shedding season and you have a dog. Unfortunately, Roomba isn’t (yet?) capable of recognizing dogs on its own, so the app has to cheat a little bit by asking you some basic questions.
A Smarter App
Image: iRobot
The previous iteration of the iRobot app (and Roombas themselves) are built around one big fat CLEAN button. The new approach instead tries to figure out in much more detail where the robot should clean, and when, using a mixture of autonomous technology and interaction with the user.
The app update, which should be available starting today, is free. The scheduling and recommendations will work on every Roomba model, although for object recognition and anything related to mapping, you’ll need one of the more recent and fancier models with a camera. Future app updates will happen on a more aggressive schedule. Major app releases should happen every six months, with incremental updates happening even more frequently than that.
Angle also told us that overall, this change in direction also represents a substantial shift in resources for iRobot, and the company has pivoted two-thirds of its engineering organization to focus on software-based collaborative intelligence rather than hardware. “It’s not like we’re done doing hardware,” Angle assured us. “But we do think about hardware differently. We view our robots as platforms that have longer life cycles, and each platform will be able to support multiple generations of software. We’ve kind of decoupled robot intelligence from hardware, and that’s a change.”
Angle believes that working toward more intelligent collaboration between humans and robots is “the brave new frontier of artificial intelligence. I expect it to be the frontier for a reasonable amount of time to come,” he adds. “We have a lot of work to do to create the type of easy-to-use experience that consumer robots need.” Continue reading
Posted in Human Robots
#437683 iRobot Remembers That Robots Are ...
iRobot has released several new robots over the last few years, including the i7 and s9 vacuums. Both of these models are very fancy and very capable, packed with innovative and useful features that we’ve been impressed by. They’re both also quite expensive—with dirt docks included, you’re looking at US $800 for the i7+, and a whopping $1,100 for the s9+. You can knock a couple hundred bucks off of those prices if you don’t want the docks, but still, these vacuums are absolutely luxury items.
If you just want something that’ll do some vacuuming so that you don’t have to, iRobot has recently announced a new Roomba option. The Roomba i3 is iRobot’s new low to midrange vacuum, starting at $400. It’s not nearly as smart as the i7 or the s9, but it can navigate (sort of) and make maps (sort of) and do some basic smart home integration. If that sounds like all you need, the i3 could be the robot vacuum for you.
iRobot calls the i3 “stylish,” and it does look pretty neat with that fabric top. Underneath, you get dual rubber primary brushes plus a side brush. There’s limited compatibility with the iRobot Home app and IFTTT, along with Alexa and Google Home. The i3 is also compatible with iRobot’s Clean Base, but that’ll cost you an extra $200, and iRobot refers to this bundle as the i3+.
The reason that the i3 only offers limited compatibility with iRobot’s app is that the i3 is missing the top-mounted camera that you’ll find in more expensive models. Instead, it relies on a downward-looking optical sensor to help it navigate, and it builds up a map as it’s cleaning by keeping track of when it bumps into obstacles and paying attention to internal sensors like a gyro and wheel odometers. The i3 can localize directly on its charging station or Clean Base (which have beacons on them that the robot can see if it’s close enough), which allows it to resume cleaning after emptying it’s bin or recharging. You’ll get a map of the area that the i3 has cleaned once it’s finished, but that map won’t persist between cleaning sessions, meaning that you can’t do things like set keep-out zones or identify specific rooms for the robot to clean. Many of the more useful features that iRobot’s app offers are based on persistent maps, and this is probably the biggest gap in functionality between the i3 and its more expensive siblings.
According to iRobot senior global product manager Sarah Wang, the kind of augmented dead-reckoning-based mapping that the i3 uses actually works really well: “Based on our internal and external testing, the performance is equivalent with our products that have cameras, like the Roomba 960,” she says. To get this level of performance, though, you do have to be careful, Wang adds. “If you kidnap i3, then it will be very confused, because it doesn’t have a reference to know where it is.” “Kidnapping” is a term that’s used often in robotics to refer to a situation in which an autonomous robot gets moved to an unmapped location, and in the context of a home robot, the best example of this is if you decide that you want your robot to vacuum a different room instead, so you pick it up and move it there.
iRobot used to make this easy by giving all of its robots carrying handles, but not anymore, because getting moved around makes things really difficult for any robot trying to keep track of where it is. While robots like the i7 can recover using their cameras to look for unique features that they recognize, the only permanent, unique landmark that the i3 can for sure identify is the beacon on its dock. What this means is that when it comes to the i3, even more than other Roomba models, the best strategy, is to just “let it do its thing,” says iRobot senior principal system engineer Landon Unninayar.
Photo: iRobot
The Roomba i3 is iRobot’s new low to midrange vacuum, starting at $400.
If you’re looking to spend a bit less than the $400 starting price of the i3, there are other options to be aware of as well. The Roomba 614, for example, does a totally decent job and costs $250. It’s scheduling isn’t very clever, it doesn’t make maps, and it won’t empty itself, but it will absolutely help keep your floors clean as long as you don’t mind being a little bit more hands-on. (And there’s also Neato’s D4, which offers basic persistent maps—and lasers!—for $330.)
The other thing to consider if you’re trying to decide between the i3 and a more expensive Roomba is that without the camera, the i3 likely won’t be able to take advantage of nearly as many of the future improvements that iRobot has said it’s working on. Spending more money on a robot with additional sensors isn’t just buying what it can do now, but also investing in what it may be able to do later on, with its more sophisticated localization and ability to recognize objects. iRobot has promised major app updates every six months, and our guess is that most of the cool new stuff is going to show in the i7 and s9. So, if your top priority is just cleaner floors, the i3 is a solid choice. But if you want a part of what iRobot is working on next, the i3 might end up holding you back. Continue reading
Posted in Human Robots
#437550 McDonald’s Is Making a Plant-Based ...
Fast-food chains have been doing what they can in recent years to health-ify their menus. For better or worse, burgers, fries, fried chicken, roast beef sandwiches, and the like will never go out of style—this is America, after all—but consumers are increasingly gravitating towards healthier options.
One of those options is plant-based foods, and not just salads and veggie burgers, but “meat” made from plants. Burger King was one of the first big fast-food chains to jump on the plant-based meat bandwagon, introducing its Impossible Whopper in restaurants across the country last year after a successful pilot program. Dunkin’ (formerly Dunkin’ Donuts) uses plant-based patties in its Beyond Sausage breakfast sandwiches.
But there’s one big player in the fast food market that’s been oddly missing from the plant-based trend—until now. McDonald’s announced last week that it will debut a sandwich called the McPlant in key US markets next year. Unlike Dunkin’ and Burger King, who both worked with Impossible Foods to make their plant-based products, McDonald’s worked with Los Angeles-based Beyond Meat, which makes chicken, beef, and pork-like products from plants.
According to Bloomberg, though, McDonald’s decided to forego a partnership with Beyond Meat in favor of creating its own plant-based products. Imitation chicken nuggets and plant-based breakfast sandwiches are in its plans as well.
McDonald’s has bounced back impressively from its March low (when the coronavirus lockdowns first happened in the US). Last month the company’s stock reached a 52-week high of $231 per share (as compared to its low in March of $124 per share).
To keep those numbers high and make it as easy as possible for customers to get their hands on plant-based burgers and all the traditional menu items too, the fast food chain is investing in tech and integrating more digital offerings into its restaurants.
McDonald’s has acquired a couple artificial intelligence companies in the last year and a half; Dynamic Yield is an Israeli company that uses AI to personalize customers’ experiences, and McDonald’s is using Dynamic Yield’s tech on its smart menu boards, for example by customizing the items displayed on the drive-thru menu based on the weather and the time of day, and recommending additional items based on what a customer asks for first (i.e. “You know what would go great with that coffee? Some pancakes!”).
The fast food giant also bought Apprente, a startup that uses AI in voice-based ordering platforms. McDonald’s is using the tech to help automate its drive-throughs.
In addition to these investments, the company plans to launch a digital hub called MyMcDonald’s that will include a loyalty program, start doing deliveries of its food through its mobile app, and test different ways of streamlining the food order and pickup process—with many of the new ideas geared towards pandemic times, like express pickup lanes for people who placed digital orders and restaurants with drive-throughs for delivery and pickup orders only.
Plant-based meat patties appear to be just one small piece of McDonald’s modernization plans. Those of us who were wondering what they were waiting for should have known—one of the most-recognized fast food chains in the world wasn’t about to let itself get phased out. It seems it will only be a matter of time until you can pull out your phone, make a few selections, and have a burger made from plants—with a side of fries made from more plants—show up at your door a little while later. Drive-throughs, shouting your order into a fuzzy speaker with a confused teen on the other end, and burgers made from beef? So 2019.
Image Credit: McDonald’s Continue reading
Posted in Human Robots
#437357 Algorithms Workers Can’t See Are ...
“I’m sorry, Dave. I’m afraid I can’t do that.” HAL’s cold, if polite, refusal to open the pod bay doors in 2001: A Space Odyssey has become a defining warning about putting too much trust in artificial intelligence, particularly if you work in space.
In the movies, when a machine decides to be the boss (or humans let it) things go wrong. Yet despite myriad dystopian warnings, control by machines is fast becoming our reality.
Algorithms—sets of instructions to solve a problem or complete a task—now drive everything from browser search results to better medical care.
They are helping design buildings. They are speeding up trading on financial markets, making and losing fortunes in micro-seconds. They are calculating the most efficient routes for delivery drivers.
In the workplace, self-learning algorithmic computer systems are being introduced by companies to assist in areas such as hiring, setting tasks, measuring productivity, evaluating performance, and even terminating employment: “I’m sorry, Dave. I’m afraid you are being made redundant.”
Giving self‐learning algorithms the responsibility to make and execute decisions affecting workers is called “algorithmic management.” It carries a host of risks in depersonalizing management systems and entrenching pre-existing biases.
At an even deeper level, perhaps, algorithmic management entrenches a power imbalance between management and worker. Algorithms are closely guarded secrets. Their decision-making processes are hidden. It’s a black-box: perhaps you have some understanding of the data that went in, and you see the result that comes out, but you have no idea of what goes on in between.
Algorithms at Work
Here are a few examples of algorithms already at work.
At Amazon’s fulfillment center in south-east Melbourne, they set the pace for “pickers,” who have timers on their scanners showing how long they have to find the next item. As soon as they scan that item, the timer resets for the next. All at a “not quite walking, not quite running” speed.
Or how about AI determining your success in a job interview? More than 700 companies have trialed such technology. US developer HireVue says its software speeds up the hiring process by 90 percent by having applicants answer identical questions and then scoring them according to language, tone, and facial expressions.
Granted, human assessments during job interviews are notoriously flawed. Algorithms,however, can also be biased. The classic example is the COMPAS software used by US judges, probation, and parole officers to rate a person’s risk of re-offending. In 2016 a ProPublica investigation showed the algorithm was heavily discriminatory, incorrectly classifying black subjects as higher risk 45 percent of the time, compared with 23 percent for white subjects.
How Gig Workers Cope
Algorithms do what their code tells them to do. The problem is this code is rarely available. This makes them difficult to scrutinize, or even understand.
Nowhere is this more evident than in the gig economy. Uber, Lyft, Deliveroo, and other platforms could not exist without algorithms allocating, monitoring, evaluating, and rewarding work.
Over the past year Uber Eats’ bicycle couriers and drivers, for instance, have blamed unexplained changes to the algorithm for slashing their jobs, and incomes.
Rider’s can’t be 100 percent sure it was all down to the algorithm. But that’s part of the problem. The fact those who depend on the algorithm don’t know one way or the other has a powerful influence on them.
This is a key result from our interviews with 58 food-delivery couriers. Most knew their jobs were allocated by an algorithm (via an app). They knew the app collected data. What they didn’t know was how data was used to award them work.
In response, they developed a range of strategies (or guessed how) to “win” more jobs, such as accepting gigs as quickly as possible and waiting in “magic” locations. Ironically, these attempts to please the algorithm often meant losing the very flexibility that was one of the attractions of gig work.
The information asymmetry created by algorithmic management has two profound effects. First, it threatens to entrench systemic biases, the type of discrimination hidden within the COMPAS algorithm for years. Second, it compounds the power imbalance between management and worker.
Our data also confirmed others’ findings that it is almost impossible to complain about the decisions of the algorithm. Workers often do not know the exact basis of those decisions, and there’s no one to complain to anyway. When Uber Eats bicycle couriers asked for reasons about their plummeting income, for example, responses from the company advised them “we have no manual control over how many deliveries you receive.”
Broader Lessons
When algorithmic management operates as a “black box” one of the consequences is that it is can become an indirect control mechanism. Thus far under-appreciated by Australian regulators, this control mechanism has enabled platforms to mobilize a reliable and scalable workforce while avoiding employer responsibilities.
“The absence of concrete evidence about how the algorithms operate”, the Victorian government’s inquiry into the “on-demand” workforce notes in its report, “makes it hard for a driver or rider to complain if they feel disadvantaged by one.”
The report, published in June, also found it is “hard to confirm if concern over algorithm transparency is real.”
But it is precisely the fact it is hard to confirm that’s the problem. How can we start to even identify, let alone resolve, issues like algorithmic management?
Fair conduct standards to ensure transparency and accountability are a start. One example is the Fair Work initiative, led by the Oxford Internet Institute. The initiative is bringing together researchers with platforms, workers, unions, and regulators to develop global principles for work in the platform economy. This includes “fair management,” which focuses on how transparent the results and outcomes of algorithms are for workers.
Understandings about impact of algorithms on all forms of work is still in its infancy. It demands greater scrutiny and research. Without human oversight based on agreed principles we risk inviting HAL into our workplaces.
This article is republished from The Conversation under a Creative Commons license. Read the original article.
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#436946 Coronavirus May Mean Automation Is ...
We’re in the midst of a public health emergency, and life as we know it has ground to a halt. The places we usually go are closed, the events we were looking forward to are canceled, and some of us have lost our jobs or fear losing them soon.
But although it may not seem like it, there are some silver linings; this crisis is bringing out the worst in some (I’m looking at you, toilet paper hoarders), but the best in many. Italians on lockdown are singing together, Spaniards on lockdown are exercising together, this entrepreneur made a DIY ventilator and put it on YouTube, and volunteers in Italy 3D printed medical valves for virus treatment at a fraction of their usual cost.
Indeed, if you want to feel like there’s still hope for humanity instead of feeling like we’re about to snowball into terribleness as a species, just look at these examples—and I’m sure there are many more out there. There’s plenty of hope and opportunity to be found in this crisis.
Peter Xing, a keynote speaker and writer on emerging technologies and associate director in technology and growth initiatives at KPMG, would agree. Xing believes the coronavirus epidemic is presenting us with ample opportunities for increased automation and remote delivery of goods and services. “The upside right now is the burgeoning platform of the digital transformation ecosystem,” he said.
In a thought-provoking talk at Singularity University’s COVID-19 virtual summit this week, Xing explained how the outbreak is accelerating our transition to a highly-automated society—and painted a picture of what the future may look like.
Confronting Scarcity
You’ve probably seen them by now—the barren shelves at your local grocery store. Whether you were in the paper goods aisle, the frozen food section, or the fresh produce area, it was clear something was amiss; the shelves were empty. One of the most inexplicable items people have been panic-bulk-buying is toilet paper.
Xing described this toilet paper scarcity as a prisoner’s dilemma, pointing out that we have a scarcity problem right now in terms of our mindset, not in terms of actual supply shortages. “It’s a prisoner’s dilemma in that we’re all prisoners in our homes right now, and we can either hoard or not hoard, and the outcomes depend on how we collaborate with each other,” he said. “But it’s not a zero-sum game.”
Xing referenced a CNN article about why toilet paper, of all things, is one of the items people have been panic-buying most (I, too, have been utterly baffled by this phenomenon). But maybe there’d be less panic if we knew more about the production methods and supply chain involved in manufacturing toilet paper. It turns out it’s a highly automated process (you can learn more about it in this documentary by National Geographic) and requires very few people (though it does require about 27,000 trees a day—so stop bulk-buying it! Just stop!).
The supply chain limitation here is in the raw material; we certainly can’t keep cutting down this many trees a day forever. But—somewhat ironically, given the Costco cartloads of TP people have been stuffing into their trunks and backseats—thanks to automation, toilet paper isn’t something stores are going to stop receiving anytime soon.
Automation For All
Now we have a reason to apply this level of automation to, well, pretty much everything.
Though our current situation may force us into using more robots and automated systems sooner than we’d planned, it will end up saving us money and creating opportunity, Xing believes. He cited “fast-casual” restaurants (Chipotle, Panera, etc.) as a prime example.
Currently, people in the US spend much more to eat at home than we do to eat in fast-casual restaurants if you take into account the cost of the food we’re preparing plus the value of the time we’re spending on cooking, grocery shopping, and cleaning up after meals. According to research from investment management firm ARK Invest, taking all these costs into account makes for about $12 per meal for food cooked at home.
That’s the same as or more than the cost of grabbing a burrito or a sandwich at the joint around the corner. As more of the repetitive, low-skill tasks involved in preparing fast casual meals are automated, their cost will drop even more, giving us more incentive to forego home cooking. (But, it’s worth noting that these figures don’t take into account that eating at home is, in most cases, better for you since you’re less likely to fill your food with sugar, oil, or various other taste-enhancing but health-destroying ingredients—plus, there are those of us who get a nearly incomparable amount of joy from laboring over then savoring a homemade meal).
Now that we’re not supposed to be touching each other or touching anything anyone else has touched, but we still need to eat, automating food preparation sounds appealing (and maybe necessary). Multiple food delivery services have already implemented a contactless delivery option, where customers can choose to have their food left on their doorstep.
Besides the opportunities for in-restaurant automation, “This is an opportunity for automation to happen at the last mile,” said Xing. Delivery drones, robots, and autonomous trucks and vans could all play a part. In fact, use of delivery drones has ramped up in China since the outbreak.
Speaking of deliveries, service robots have steadily increased in numbers at Amazon; as of late 2019, the company employed around 650,000 humans and 200,000 robots—and costs have gone down as robots have gone up.
ARK Invest’s research predicts automation could add $800 billion to US GDP over the next 5 years and $12 trillion during the next 15 years. On this trajectory, GDP would end up being 40 percent higher with automation than without it.
Automating Ourselves?
This is all well and good, but what do these numbers and percentages mean for the average consumer, worker, or citizen?
“The benefits of automation aren’t being passed on to the average citizen,” said Xing. “They’re going to the shareholders of the companies creating the automation.” This is where policies like universal basic income and universal healthcare come in; in the not-too-distant future, we may see more movement toward measures like these (depending how the election goes) that spread the benefit of automation out rather than concentrating it in a few wealthy hands.
In the meantime, though, some people are benefiting from automation in ways that maybe weren’t expected. We’re in the midst of what’s probably the biggest remote-work experiment in US history, not to mention remote learning. Tools that let us digitally communicate and collaborate, like Slack, Zoom, Dropbox, and Gsuite, are enabling remote work in a way that wouldn’t have been possible 20 or even 10 years ago.
In addition, Xing said, tools like DataRobot and H2O.ai are democratizing artificial intelligence by allowing almost anyone, not just data scientists or computer engineers, to run machine learning algorithms. People are codifying the steps in their own repetitive work processes and having their computers take over tasks for them.
As 3D printing gets cheaper and more accessible, it’s also being more widely adopted, and people are finding more applications (case in point: the Italians mentioned above who figured out how to cheaply print a medical valve for coronavirus treatment).
The Mother of Invention
This movement towards a more automated society has some positives: it will help us stay healthy during times like the present, it will drive down the cost of goods and services, and it will grow our GDP in the long run. But by leaning into automation, will we be enabling a future that keeps us more physically, psychologically, and emotionally distant from each other?
We’re in a crisis, and desperate times call for desperate measures. We’re sheltering in place, practicing social distancing, and trying not to touch each other. And for most of us, this is really unpleasant and difficult. We can’t wait for it to be over.
For better or worse, this pandemic will likely make us pick up the pace on our path to automation, across many sectors and processes. The solutions people implement during this crisis won’t disappear when things go back to normal (and, depending who you talk to, they may never really do so).
But let’s make sure to remember something. Even once robots are making our food and drones are delivering it, and our computers are doing data entry and email replies on our behalf, and we all have 3D printers to make anything we want at home—we’re still going to be human. And humans like being around each other. We like seeing one another’s faces, hearing one another’s voices, and feeling one another’s touch—in person, not on a screen or in an app.
No amount of automation is going to change that, and beyond lowering costs or increasing GDP, our greatest and most crucial responsibility will always be to take care of each other.
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Posted in Human Robots